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Citi Bank uses Wirecard in Germany to issued refunds from companies, however, website gives you no way to contact them with issues. I received a card with instructions to activate and register card so that I can have the money transferred to my bank account.

When I try to register on line it states that it is not valid, called and activated card went back on line and still can not register and it asks for user name and password which you do not get till you register on line but it states it is not valid information?

Called and the rep kept telling me I had to go to website, kept advising rep that that was not working after explaining the situation four times, and rep kept repeating to go to website and that she would email me a link and that is all she could do. Still not email and Better Business can not help because company is out of country, after reviewing numerous complaints against wirecard with customers with same problem I am out the money that T-Mobile owes and when I contact T-Mobile they tell me to call Citi Bank

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Citibank Cons: Run around and lack of responsibility.

Location: 14700 Citicorp Dr, Hagerstown, MD 21740, USA

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