Not resolved

I was offerred the Platinum card at no extra charge not knowing that I would be charged for the subsequent years. I wrote to Citibank requesting a downgrade my platinum card back to normal card 3 times but no response from Citibank.

I am not willing to pay the higher subscription because I hardly use the card. I carry the Citibank visa card just in case I travel overseas.

Please help me to change back to my normal card.

If Citibank cannot revert my card back to Silver than I want to cancel my visa card with Citibank totally. Would like a reply bform Citibank.

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