Not resolved

The lady called and almost yelled at me that I have payment past due. Actually I already paid off the total balance then I closed the card and removed the card account from my online banking, so I won't see if I have past due or any information. But turned out the bank still charged me the interests, which is $2.84. It's okay to pay but the lady's attitude is extremely no manner and like i was like a bad person to hide from them for not paying their bank.

I only feel insulted when I have the conversation with her.

Her name is Alisa working for client XXX dept. under Citi

bank calling from MO, U.S.A.

Her Employee ID is AP12018.

Product or Service Mentioned: Citibank Banking Service.

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