Always paid in full every month for 10+ years. Account was hacked for several hundred dollars. Citi credited account for hacked amounts. I closed my account with CitiCards. Recieved no subsequent correspondence from Citicards.
Recently received notice from debt collecter for an unpaid charge on a new citicard that had never been activiated by me. Never received any correspondence from Citi with regard to any amount owed.
Checked my credit report and there is an adverse action on my credit report relating to citicards as well.
Wrote to Citi - No Response.
They should seriously change their name to ShitiBank.