Not resolved

Update by user Mar 20, 2018

To the Credit Bureau!!!!!!!!!

Original review posted by user Mar 20, 2018

I had a BEST BUY credit card. I used it but not everyday.

NEVER late on payments, never had outstanding balances. I get notified by CREDIT KARMA that my account was closed! I dont close accounts due to the negative effect it tends to have on your score. When I contact Citibank, they are like your account is closed.

I said why? They said due to inactivity. That others may need credit and I had an open line of credit and wasnt using it. WTF.

They said that they sent me a letter USPS, and two emails. BUT COULD NOT produce any of those things to prove that they sent it.

Product or Service Mentioned: Best Buy Credit Card.

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Reinstate my credit card and report to the credit beaureu.

Citibank Cons: Suck.

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