Citibank Reviews and Complaints
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4
Issues
resolved
377
Total
reviews
$510K
Claimed
losses
$4.7K
Avg
loss
40.3K
Page
views
What was your experience with Citibank?
Customers don't like
- Customer service
- Unhelpfullness
- Disdain for middle class
Customers like
- When they used to keep their word
- Access of customer support through web site
- Politeness of staff
I emailed them THREE times and each time i called them they said the did not receive the emails. i was transferred over and over again to more robots. Thank you for this way of releasing my frustration and thank you to all these great people for their comments. I stand...
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I called Citibank on May 19 to request the PIN (which I had long forgotten because I have had no reason to need it til now) for my Diamond Preferred credit card. The automated menu option to request it said to allow 7 to 10 days to receive it. When I had not received...
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Product
I didn't like
- Having to go through so many menu options
I started a week ago to try to get a PIN number for my Costco Visa credit card for use overseas. The upshot is that that is not enough advance planning to get it. I have had the Costco card for several years and never needed a PIN in the past, but travel writers...
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I liked
- Cash back using citi costco visa card
I didn't like
- No pin number for my citi costco visa card before my departure
- No viable pin number before my international departure
I was planning on a trip to go overseas and many experts state that you should have a PIN number for your Citi Costco visa credit card for seamless transactions. I started my work to plan the trip a week ago, called Citi up and since I have never needed a PIN, I asked...
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IMPORTANT Notice of Account Closing... CITI BANK is going to close my all checking and saving accounts...with notice. Too many wire transactions caused this notice. Dont know what to say.. We regret to inform you that following a recent review, Citibank, N.A....
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I opened a new checking account online and I never received my check card. I called customer service and they would not reissue a new one until it was past 7th day. I called them after the 7th day and then they said I had to go in to a branch. The branch said it had to...
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I ONLY GAVE IT ONE STAR BECAUSE I COULD NOT GIVE IT ANY LESS. CUSTOMER SERVICE IS DISGUSTING. THEY TRANSFER YOU FROM DEPARTMENT TO DEPARTMENT LIKE 15811515 TIMES EVEN WHEN YOU ASK TO SPEAK TO A SPECIFIC DEPARTMENT!! MONEY JUST MAGICALLY DISAPPEARS AND NO ONE KNOWS WHY...
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Citibank has decided to close my credit card accounts. One being a regular Diamond Preferred card, with a $30K limit, and the other being a Home Depot card with a $10K limit. While I do have balances on them, I have been abiding by the terms in the cardmember...
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Product
Citi Bank uses Wirecard in Germany to issued refunds from companies, however, website gives you no way to contact them with issues. I received a card with instructions to activate and register card so that I can have the money transferred to my bank account. When I try...
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Product
I didn't like
- Run around and lack of responsibility
Similar to Citibank
Citibank - The automated system
I called to put my credit card on hold because I misplaced it and the automated system automatically cancelled the card. It must have picked up exterior noise but there was no way to reverse this. Even though I spent the next 20 minutes lying to 4 different representatives. Now I have to change all the standing orders on this business card. Pissed
Happening to us as well!!