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If you sign up online to view your account info, BEWARD that in the fine print you are agreeing to all eliminate billing by CitiBank! It's buried in the fine print, you are not given a choice or notice! You will have to retrieve your bill every month -online! We did...
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1.2
I liked
  • Convenience at cosatco
  • Convenience at costco
I didn't like
  • No respect to customer requests
#1369809
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Citibank - Lies and fibs

Do not be a Citibank customer the branch staff told me one thing about even if my statement cycle ends and I get direct deposit even if it’s aftwr but within in same month I don’t get charge a fee now the system says another disputing this charge because I was told one thing and now the rep telling me another. They lie and fib. Do not be a citi customer.
#1365150
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On January 29, 2009, I opened an Interest Checking Account with $150.00 and Moneymarket Plus Account with $60,967.08 at this branch. On September 17, 2018, UPS delivered a letter to me from Citi, dated September 12, 2018, requesting that I please contact them as soon...
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1.9
I didn't like
  • Customer service
#1359330
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Ive had two different accounts with citibank, one when I was younger many years ago that I closed due to their *** service, and recently i've opened a new credit card due to their promo. they did not disappoint they are still a *** credit card company and the promo...
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Anonymous
Anonymous

don't be upset that they've flagged you as a deadbeat.....they're right to ensure they don't get left holding the bag again

1.0
#1355726
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citi customer service can NOT handle a simple fraud charge Unauthorized Charges on a credit card, why would your customer service put back a charge after i said its Unauthorized Charge? their excuse they think I’m stupid and forgot i made a 985.32 purchase. Which shows...
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#1346116
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My friend applied for saving and checking accounts in July. The first transaction was delayed in Citi bank system and their customer service notified my friend to talk to the source bank. After a month, her saving account and checking account have been terminated...
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#1343315
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Citibank - Theifs

They straight up are trying ti steal money from me. I had a card that you pay money and then spend. I didn't spend any money and they are saying I owe $280! My credit limit was only 200 to begin with! I can never get ahold of them. They are theives and should be closed down.
1.0
Details
Reliability
Staff
#1339134
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Like others posting here, my experience with prior credit card company and LLB was wonderful. With the switch, I had dealt with Citi Bank before, and knew what a sleazy operation they were. I have excellent, actually superior credit. Imagine my surprise when I received...
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#1335928
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I absolutely hate this bank from the bottom of my heart. They have the worst customer service department. The people that work here have absolutely no idea what they are doing. Who ever is training these people should be Fired and banned from training any person. I...
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Anonymous
Arlene A.milton

I agree 100%. After receiving the run-around phone, with no results and rude customer service, I now have to drive 400 miles to a branch with documents in order to close an ac...

1.0
#1335510
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Contact Citibank

Mailing Address:
CitiGroup
399 Park Ave
New York, New York 10022-4614
United States
Phone:
(800) 374-9700
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I have been with Citi bank for 3 years. I have there 3% cash back credit card. I cannot believe how they completely change and treat there costumers as soon as something is more then they are willing to fix. My payments were continuesly coming out of the wrong account,...
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Anonymous
Former 20 year customer

I had the same experience when changing my bank account number. It took 6 months and I finally just paid the balance since it was so much of a hassle to call them each month. ...

1.9
#1325953
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