filters
state:
Show
city:
Show
product:
Show
I emailed them THREE times and each time i called them they said the did not receive the emails. i was transferred over and over again to more robots. Thank you for this way of releasing my frustration and thank you to all these great people for their comments. I stand...
Read more
#1274823
Reply to reviews
I called Citibank on May 19 to request the PIN (which I had long forgotten because I have had no reason to need it til now) for my Diamond Preferred credit card. The automated menu option to request it said to allow 7 to 10 days to receive it. When I had not received...
Read more
3.0
I didn't like
  • Having to go through so many menu options
#1269722
Reply to reviews
I started a week ago to try to get a PIN number for my Costco Visa credit card for use overseas. The upshot is that that is not enough advance planning to get it. I have had the Costco card for several years and never needed a PIN in the past, but travel writers...
Read more
1.9
I liked
  • Cash back using citi costco visa card
I didn't like
  • No pin number for my citi costco visa card before my departure
  • No viable pin number before my international departure
#1264373
Reply to reviews
I was planning on a trip to go overseas and many experts state that you should have a PIN number for your Citi Costco visa credit card for seamless transactions. I started my work to plan the trip a week ago, called Citi up and since I have never needed a PIN, I asked...
Read more
#1264362
Reply to reviews
IMPORTANT Notice of Account Closing... CITI BANK is going to close my all checking and saving accounts...with notice. Too many wire transactions caused this notice. Dont know what to say.. We regret to inform you that following a recent review, Citibank, N.A....
Read more
Anonymous
Anonymous

Happening to us as well!!

#1259007
Reply to reviews
I opened a new checking account online and I never received my check card. I called customer service and they would not reissue a new one until it was past 7th day. I called them after the 7th day and then they said I had to go in to a branch. The branch said it had to...
Read more
#1258144
Reply to reviews
I ONLY GAVE IT ONE STAR BECAUSE I COULD NOT GIVE IT ANY LESS. CUSTOMER SERVICE IS DISGUSTING. THEY TRANSFER YOU FROM DEPARTMENT TO DEPARTMENT LIKE 15811515 TIMES EVEN WHEN YOU ASK TO SPEAK TO A SPECIFIC DEPARTMENT!! MONEY JUST MAGICALLY DISAPPEARS AND NO ONE KNOWS WHY...
Read more
#1257436
Reply to reviews
Citibank has decided to close my credit card accounts. One being a regular Diamond Preferred card, with a $30K limit, and the other being a Home Depot card with a $10K limit. While I do have balances on them, I have been abiding by the terms in the cardmember...
Read more
#1235621
Reply to reviews
Citi Bank uses Wirecard in Germany to issued refunds from companies, however, website gives you no way to contact them with issues. I received a card with instructions to activate and register card so that I can have the money transferred to my bank account. When I try...
Read more
1.0
I didn't like
  • Run around and lack of responsibility
#1235466
Reply to reviews

Contact Citibank

Mailing Address:
CitiGroup
399 Park Ave
New York, New York 10022-4614
United States
Phone:
(800) 374-9700
More

Citibank Products and Services

Show

Citibank - The automated system

I called to put my credit card on hold because I misplaced it and the automated system automatically cancelled the card. It must have picked up exterior noise but there was no way to reverse this. Even though I spent the next 20 minutes lying to 4 different representatives. Now I have to change all the standing orders on this business card. Pissed
3.6
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1228742
Reply to reviews