Citibank Reviews and Complaints
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6
ISSUES RESOLVED
429
TOTAL REVIEWS
$640K
CLAIMED LOSSES
$5K
AVG LOSS
53K
PAGE VIEWS
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Cons
- Customer service
- Unhelpfullness
- Disdain for middle class
Pros
- When they used to keep their word
- Politeness of staff
- Access of customer support through web site
Latest review first
- Latest review first
- Most helpful reviews first
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Update by user Oct 07
resolved
Original review posted by user Oct 06
Good Day--This is an active complaint within CitiBank with a case number #81203291 filed within Customer Service Chat by a CitiBank Employee with the name Barry #ID N2088 that reflected the reality that my family was wrongly denied the 40,000 miles even though... Resolved
Most Helpful
Review
Cons
- Big
Reason of review
Poor customer service which did not allow me to proceed with activation with more funds for my 40000 miles because of the advice from Customer Support that I was already activated for the 40000 miles with enough funds within my Citi Bank Account(See chat)
Preferred solution
Deliver product or service ordered
Despicable company! Do not under any circumstances apply for credit with this creditor. We applied for credit to purchase furniture and the furniture arrived damaged and incomplete. Then when we reported this to Citibank, out of their passive-aggressive nature, they...
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1 comment
Citi bank sucks and I agree with your review.
Review
Product
Citibank Credit Card
I received a call saying my payment have not been received and I needed to make a payment over the phone to keep my payment in good standing, I made the payment on Monday they took out the original payment out of my banking account this cause me to make double payment....
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Review
Cons
- Broken english
Reason of review
Poor customer service
Preferred solution
no solution still waiting, your people lied
Update by user Nov 10
Chat with customer support.
Update by user Nov 10
"Their user name/password retrieval page directs me to thei" in the first paragraph was unintentionally added.
Original review posted by user Nov 10
I forgot my password and needed a reset so, from the website, I went through the process of verifying my identity (note to anyone...
1 comment
VERY BAD EXPERIENCE. I got a Simplicity card for a balance transfer.
My very first and only transaction was blocked by the off-shore people who do not understand english. Then I could not prove to their satisfaction that i am me. So I used my old card to re-new the transfer away from Simplicity. As of now they have not refunded a 150 dollar fee for the transfer withdrawal and will not cancel the card.
I loathe the Citi bank and non service.
I too am PISSED OFF. Camas, WA
Resolved
Review
Product
Citibank Diamond Preferred Credit Card
Cons
- No help with hardship
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
I had been a Citibank customer for 7 years, made my payments on time and have a stellar payment history with all my banks and cards. Last month, I closed an account with my financial institution and called Citibank to give them my new bank info so that my automatic...
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Review
Product
Citibank Account
Reason of review
Poor customer service
Preferred solution
nothing. Just writting a review
Citibank review: Very Bad service
The representatives wont even know what they are doing. I Have called them 4 times about the same issue and waited 1hr each and everytime they say it is resolved and it was never resolved. If the representatives of a company cannot fix the issues then who will? very bad service and very unsatified. No wonder why this not the top bank yet. I am closing my accounts.
Review
Service
Citibank Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Citibank review: Why is facebook part of the log-on process?
I have had accounts with Citibank since the early 70s (before it was Citibank). Increasingly recently, I get "not available" or "please try later" when I try to use the website. When I log on, among the various web steps shown lightning fast (or not) in the lower left corner of the screen is "waiting for facebook". No one can or is willing to tell me what this is about and why. I want as little as possible to do with facebook. I would like to know what this is about and how I opt out.
Review
Pros
- Good website
Reason of review
Poor customer service
Preferred solution
an honest explanation.
Citibank review: Totally Unethical Bank with Shady Policies and Practices - Block my 2 years old Account for No Reason
For those who consider banking with Citibank, DO NOT DO IT!! YOU HAVE BEEN WARNED!! The bank can make up any false claims to block your accounts even though the reasons are definitely not legit. They can block your accounts for several months while you need the money in the accounts!! Terrible and unethical conduct, I'll end their relationship as soon as they return my money!
Review
Product
Citibank Account
Reason of review
bank accounts blocked with false claims
Loss
$101058
Preferred solution
Return my money
Citibank review: NEED OF APPROVAL OF STATEMENTS OF PEPSI LOTTERY AWARD
I NEED THE APPROVAL OF YOUR STATEMENTS OF PEPSI COMPANY DEPOSITED THE LOTTERY AWARD IN 2019, SINCE THE COMPANY REPRESENTATIVE TOLLED ME THAT MY MOBILE NUMBER HAS BEEN A WINNER OF $850, 000 WHICH IS NOW DEPOSITED IN CITIBANK, NEW YORK AND ASKED ME THAT $1,149 USA, FOR AFFIDAVIT CLAIM OF AUTHORIZATION CERTIFICATION FROM THE USA SUPREME COURT IN BEHALF OF ME. IS THAT TRUE OR FALSE? PLEASE INFORM ME THROUGH EMAIL; belaydegu05@gmail.com
1 comment
Review
Citibank review: Lousy website
I have had problems with the citi.com website for over a year. Trouble logging in, error messages, and the latest is "Whoops, something went wrong" on their website. I only have a credit card now because their customer service was so deplorable that I closed my checking account years ago. I only keep their credit card for the AA miles.
Review
Pros
- Politeness of staff
Cons
- Lousy website
- Inconsistent
Reason of review
Website does not work.
Preferred solution
Let the company propose a solution
Tags
I opened up an accelerated savings account online no more than a week ago.. I received my ATM card and PIN in the mail... I have been trying to set up on my online account, which did not have my address or phone number(weird right) so in order to add it, you need to...
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Review
Reason of review
Poor customer service
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