Citibank Reviews and Complaints
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4
Issues
resolved
389
Total
reviews
$520K
Claimed
losses
$4.6K
Avg
loss
42.1K
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views
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Customers don't like
- Customer service
- Unhelpfullness
- Disdain for middle class
Customers like
- When they used to keep their word
- Access of customer support through web site
- Politeness of staff
I have been with Citi bank for 3 years. I have there 3% cash back credit card. I cannot believe how they completely change and treat there costumers as soon as something is more then they are willing to fix. My payments were continuesly coming out of the wrong account,...
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Citibank - The cards run by citi like shells. Exxon. Etc
They shut them down. I have them over year. Paying on time and pay more then the payment amount. Reason why because i have two more card from other bank. They say it a risk. I think bunch of b.s.
My credit card with Citibank UAE Statement of March shows the outstanding amount is : AED -7791.21 I've raised a request through email on 30 Mar According to my credit card monthly statement Outstanding balance: AED -7791.21 , requested to refund the excess amount to...
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I didn't like
- No respect to customer requests
- No response to excalation
- Poor customer service
I recently opened 2 disputes with Citibank regarding Professional Moving and Storage. I asked for a reversal of the deposits of $300 and $717.08 that I gave to the moving company due to the fact that they did not provide the service they contracted for. The move dates...
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I didn't like
- Disloyal to a customer of 30 yrs
I called Citicard to activate my new card. I gave them my card number but could not remember the original password. They wanted to text me a temp password but I do not have a cell phone. They pretty much told me I was f(*&^#d. I tried to call back and received the same...
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05-21-2018 when l was depositing cash, atm had technical problem and give me this record; I m sorry, Because of technical problems, l can’t return your cash right now. Please take this record. For assistance call customer service .......... It’s been 2 Months and l...
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This was a hold the balance for 60 days and then the $300 is paid at he end of day 90. I call 7/17 (day 90 was 7/2) and inquired about the dollars and they said it would be another 90 days before it paid out. I had called 4x during the past 6 weeks. Finally after...
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After my husbands death in December of 2016, of course I was devastated. Not realizing it I used his Citi Bank card for our business expenses. When Citi realized that it was his card they simply stopped the account, I was on that account also. I had paid the account in...
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Product
I didn't like
- That they took away all my cash rewards
Citibank - Sold my home loan to Mr. Cooper!
We paid our loan on time plus extra principal payments for many years! CitiBank sold us to now Mr. Copper, the worst bank we have ever dealt with in 20 years! We have never had a late payment and this bank continues to frustrate us with every encounter we have. CitiBank you need to look at reviews before you sell good dependable customers. We miss you!
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For some reason my AT&T Universal card has been frozen for almost a week. I can still log into my account and see there have been no fraudulent charges. So far I have made 5 phone calls and sent 2 emails with no resolution. Since I don't have a land line at home the...
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