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Citibank

www.citi.com
What is your customer experience with Citibank?

Citibank Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Citibank has 1.5 star rating based on 435 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Citibank to a friend or colleague.

  • Rating Distribution
  • Pros: When they used to keep their word, 000zer0, Access of customer support through web site.
    Cons: Customer service, Poor service, Customer sercive.

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Media from reviews

Citibank - To upgrade my taxi business and improve my business better
Citibank - Just saying great customer service quick work doneCitibank - Can’t access my accountCitibank - Can’t access my account - Image 2Citibank - I used your swift code when i was withdrawing my money from coinbase to my nbs...Citibank - I used your correspondence swift codeCitibank - Absolute zero fraud protection from them
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Top Citibank Reviews

Positive Review

"Waive Annual Fee"

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Good morning! Im Edwin Anonuevo and I would like to request to waive annual fee of citibank visa card

Critical Review

"Locked my debit card down for no reason!"

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After trying to buy a few items, that I needed with all the fear of tariffs, Citibank decided to review my debit card account locking me out of using it. I...

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Edward D Ryx

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Verified Reviewer
| map-marker Lowry City, Missouri

Absolute zero fraud protection from them

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Citibank - Absolute zero fraud protection from them
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Citibank - Absolute zero fraud protection from them - Image 2
Contains 1 confidential file for company representatives

Worst credit card company I have ever had after a genuine fraud case. They have some very bad reviews and here is a copy of mine if it helps others.

Their dispute and fraud department are useless when needed.

Well if the majority of one star reviews of Citicards is not enough for you here is another one that I hope will allow me to post a photo of as well. I disputed a charge with Citicards issued through Costco after a merchant failed to ship an overnight package valued at $363.90 through UPS. One would think easy, file a dispute since there is no tracking number provided from the merchant as required per the seller's website and the $40.00 overnight shipping on my receipt from the online merchant. If you think the dispute department can handle this simple dispute you are mistaken.

The dispute department actually accepted a printed form from the merchant claiming shipment without the UPS name or tracking number on it as proof of delivery so I could follow up with UPS. I tried to move this up their poor service department as fraud as the merchant has attempted to claim shipping with their printout but not provided the actual shipping company or tracking number to keep the stolen funds and have been denied. This company is inept at best. Well now I am having to file a police report for theft of a package to file a claim under the card benefit of 90 days of theft coverage on a package that really was never delivered but by their dispute's department was.

I guess if it was delivered then I have to accept it was stolen. This is insane but I guess it is the game cardholders must play when Citicards handles a dispute.

View full review
Loss:
$364
Pros:
  • Otherwise its useless
  • Travel benefits for a rental car
Cons:
  • Useless fraud and dispute departments

Preferred solution: Full refund

User's recommendation: anyone but Citicard

Anonymous
map-marker Milwaukee, Wisconsin

CHARGES

TGIS COMPANY HAS BEEN CHARGING MY CHECKUNG ACCOUNTI DONT HAVE A ACCOUNT THERE IS SEVERAL SINCE

1/2OO5// I WANT MY MONEY RETURNED NOWFONT GIVE THEM CREDIT ARD NUMBER I DIDNT GIVE THEM MY NUMBER THEY ARESTILLL CHARGING

View full review

User's recommendation: DO NOT DO BUSINESS WITH THEM

Charles M Vwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

EXTREMELY POOR CUSTOMER SERVICE AND WILL NOT RELEASE MY DEPOSITED FUNDS

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If I could leave this company with zero star rating, I would. I have, many medical conditions And bills to pay.

I opened a new account and deposited my paycheck using the mobile app. I knew it would take a day or so to be available, but instead, 2 days later, they decided to hold it for a week and a half. Making it impossible for me to seek medical treatment (gey my prescriptions), have money for food and gas, and also pay some very necessary bills. I had already set up direct deposit for my next check, and they said I would have access to it immediately after deposit, which was a LIE, and they once again denied me access to the money for four additional days because they had not sent me a debit card yet, which means for 2 weeks they held over $2,500.00 and would provide no resolution.

I couldn't even transfer the money to a friend to help me out, because I did not have the debit card. They told me to go to a local branch. I live in Nashville. The nearest local branch in Chicago.

I spent every day for week a total of six to seven hours on the phone (while very sick with pneumonia due to complications of the flu due to my rheumatoid arthritis and early onset Parkinson's Disease) and STILL GOT NOWHERE. Once I finally got my debit card, they said everything was resolved, ad it wouldn't have any further issues. So I foolishly deposited my next paycheck yesterday (for some stupid reason I actually believed them), which I needed access to in the next day or so. And they're now are saying they're holding it until the 25th and that this is NO WAY to override the computer or speed up receiving MY HARD EARNED MONEY!!

Because it's a computer program, there no one in the entire organization, that can help me, (of course that is according to them). So once again, I'll be going without some medical treatments, and I will have a number of bills that will not be paid because they're holding my money hostage (which those executives making the big bucks will never understand or even respond to). I have been talked down to, patronized offered hollow platitudes, dismissed, been hung up on, and I have had a thoroughly unpleasant banking experience with this company or rthe last month. I am shocked they are allowed to do this.

And I have never, in my forty years of banking, ever run into this problem, PERIOD. I HAVE BEEN IN TEARS, BEGGING FOR HELP AND A SOLUTION, BUT HAVE GOTTEN ZERO HELP. This company is horrible, uncaring, and wholly UNTRUSTWORTHY. DO NOT trust them with your money.

They will continue to screw you and screw you.

And for somebody who desperately relies on his funds for medical care and bills, not to be able to have access to my hard-earned money has been awful and made for a very rough month. PLEASE, FOR YOUR OWN SAKE, NEVER USE THIS BANK.

View full review
Cons:
  • Shady business practices which are not communicated in advance

Preferred solution: an apology and access to my funds, and some compensation for what they have put me through would be nice, but is not expected

User's recommendation: STAY AWAY AND NEVER USE FOR YOUR OWN SAKE

Elisabeth J Uhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

This company is comfortable causing DEATH

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I am disabled, with severe spinal compression issues that require frequent rest breaks for context. That being said, I have been stranded away from home or anyone I know and have been fighting non-stop since 8 a.m.

with countless reps today after they locked and replaced my debit card without prior notice, leaving me with less than a dollar to get home or even eat all day long. So I spent the entire day trying to work out a method to get access, such as Zelle or wire transfer, only to keep getting fraud alerts placed on me and them cancelling those transactions also. So now, 20 minutes before the end of business, and I have been told for hours a wire transfer would process today, I'm informed it's requiring an audit now and that is 24-48 hours. I will quite literally die overnight with my medical issues if I stay in the situation I've been in all day long.

Not to mention hypoglycemia, and despite this being extremely extenuating circumstances, there is apparently nobody that can be contacted and they are 'very sorry' for the inconvenience. But I'll get a call tomorrow 'hopefully' to resolve it. Like somehow death isn't permanent and I have an extra life in reserve to start over tomorrow?

So I get an apology and hung up on, which has been happening all day long simply because my money is being held away from me for no reason. They won't allow me to close the account either, no local branches here, literally giving me zero alternative options but to die quieter so they don't have to hear it.

View full review
Loss:
$265
Cons:
  • Poor service
  • No compassion or understanding

Preferred solution: Apology

User's recommendation: Go ANYWHERE else. Save yourself the issue

Bernabe Phi
map-marker Hartsdale, New York

Locked my debit card down for no reason!

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After trying to buy a few items, that I needed with all the fear of tariffs, Citibank decided to review my debit card account locking me out of using it. I called but they would not give me any information about why it is being reviewed or when this review will come to some kind of conclusion! This is just unacceptable and should be illegal TO SAY THE LEAST, withholding my funds without explanation is criminal!

View full review

User's recommendation: Avoid doing business with Citibank at all!

Jyair Zhn
map-marker Miami, Florida

Citibank

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Terrible company that could be in financial distress, AVOID! Puts profits over people, denies high credit score customers a credit card because they are more likely to pay on time and GREEDY CITI does not make money off of them by charging penalties and fees.

I filed complaints about this and having this practice investigated. Business partners and their customers might be cherry-picked for Citi's own agenda with no regard for their duped partner or customers. Unintelligent company that lacks ethics and customer focus, all imo. I just banned them and any ads other communication will be immediately dismissed and brought to the attention of those above the company.

Do not believe or trust Citibank.

Check out their low financial ratings online and reviews from all the pissed customers. Go elsewhere to a reputable company for your financial needs.

View full review

User's recommendation: Avoid Citibank

1 comment
Guest

They are fine. For 2024, 84 billion in revenue led to 12 billion in income.

$5.94 earnings per share.

If you don’t carry a balance, you won’t miss having the card. If your score is so high you should be able to go elsewhere.

Resolved
Najae Kuh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lansdowne, Pennsylvania

Resolved: Balance transfer issue

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Updated by user Jan 08, 2025

Company fixed the issue and I have been provided with apology. I cancelled the credit card and cancelled the balance transfer

Original review Jan 01, 2025

Transferred a balance on credit card on Dec 12 as of Jan 2 still pending called 3 times got 3 different answers ,now the payee is charging 16 percent because they didnt receive payment by due date, my credit rating is excellent I have done balance transfers before in a timely manner with no problems really dont understand the issue with citi bank

View full review

User's recommendation: Avoid balance transfers with them

Tee F Jcz

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Verified Reviewer

Blocked

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Updated by user Feb 02, 2025

Not surprisingly, I never heard a peep from Citicorp.

Original review Jan 26, 2025

Couldn't access ATM for credit card payment in NYC because pin/password was "incorrect" (I hadn't changed it). Even before, few ATM locations compared with other major banks.

View full review

Preferred solution: Apology

User's recommendation: try another big bank

Dr. Maudry-Beverley L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Brank Manager has NO customer training, very rude

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The branch manager needs to be transferred after receiving an update in customer service. She does not greet customers and is a turn off.

She is like a dictator! Go someplace else

View full review
Pros:
  • Pleasant and knowledgable

Preferred solution: Additional customer service training for manager

User's recommendation: Go to a different branch because Corprate Office has a hearing impaired attitude!

Cyd Gjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canyon Country, California

Very low quality

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Where do I even begin with Citibank and their incompetencies? First, your card will be blocked anytime even if there is money on it which makes it annoying out in public. Customer service is crap, they keep switching you over to people overseas and waste your time when you try to get something done.

Their credit card dispute is garbage and make you lose money, and they often side with the thief and provides no protection at all.

View full review

User's recommendation: don't use them if you can go somewhere else

1 comment
Diania Nky

Thanks for your review. I also am not a fan of Citi.

Anonymous
map-marker Montego Bay, Saint James Parish

To upgrade my taxi business and improve my business better

Citibank - To upgrade my taxi business and improve my business better

Good day sir,madam

My name is Kevin Badroe just asking if I could get a personal loan to barrow $30,000 thank you.

View full review

User's recommendation: Keep up the good work

Anonymous
map-marker Montego Bay, Saint James Parish

Just saying great customer service quick work done

Citibank - Just saying great customer service quick work done

Just keep on helping people that what you can you better

And the customer service was great the bestest

View full review

User's recommendation: Keep up the good work

Michael M Inc

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Verified Reviewer

Lost credit card

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I lost my credit card. Ive been trying to contact act CITI all morning but no success. Ive got another Citi card but I feel like I should cancel them both.

View full review
Okla Pcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irondequoit, New York

My account has been shut down due to fraud because I tried to buy a phone

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Updated by user Dec 21, 2024

No change

Original review Dec 06, 2024

After a dozen calls to their off shore customer service and codes sent by text letter by snail mail I'm still stopped from transferring the balance the card was opened for and the months tick away. Us banks only transfer your call back to off shore no help service.

View full review

User's recommendation: No customer service, do not get this card

1 comment
Jyair Zhn

Sh_tty-Sh_tty Bank-Bank. 'Nuf said.

Grace G Wks

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Verified Reviewer
| map-marker Norco, California

Do not trust Citibank

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I was shocked and disappointed when Citi Bank closed my account without warning, citing fraud concerns. It was a frustrating ordeal to have my access to funds suddenly cut off.

They said it would take 30-60 days of waiting. Taking funds from my family, especially during the holidays is wrong!

The lack of communication and transparency from Citi Bank during this process is incredibly frustrating. Moving forward, I hope they will take steps to improve their customer service and provide better support to those affected by similar situations in the future.

View full review

Preferred solution: Full refund

1 comment
Diania Nky

Thank you for posting this. I probably will never use Citibank for anything. It seems your post is typical for many other posters here too.

Floyd M Qvi

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Verified Reviewer

Tried speaking with a live agent

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Trying to talk with someone at that bank is impossible, as they don't have an option to do it. You go online and search and search, and you get nothing at all regarding a way to contact their customer service department.

The only option you get is if you know your account number. Well, I was calling to get my savings account number.

View full review
Cons:
  • No customer service no way to talk with an agent no way to check your account

Preferred solution: I would like to know my savings account number

User's recommendation: I would not recognize or do business with this Bank ever again

Carolee H Zoq

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Verified Reviewer

Mishandling of your error regarding my credit card dispute

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Updated by user Oct 22, 2024

Although I think they have now deposited the right checks to the credit card myExcellent credit rating is ruined. Other credit cards are being declined becau

Original review Sep 30, 2024
I have two credit cards with Citibank, I always pay the full amount each month, and have never been late.
In August while in North Carolina for my Granddaughters wedding my card was declined, I was totally shocked and extremely embarrassed. As soon as I could I called Citi and was told I never made my Aug, payment.

I knew this wasnt true but could not prove it till I got home. Thats when I discovered you credited both card payments to one card and youre still doing it. In the meantime you are destroying my excellent credit rating with false notifications. My many many calls have so far not fixed the problem, and you are still reporting me as delinquent.

I am beyond pissed I am livid, is this how you treat a 20 year customer with a perfect record? Shame on you
Citi.
View full review
Pros:
  • False advertisement

Preferred solution: Apology

User's recommendation: Customer Sevice is beyond useless

About

Related Companies

Citigroup, Red Roof Inn, Citicards, CitiMortgage, CitiFinancial Auto

Summary

Citibank is a wholly owned subsidiary of Citigroup financial bank holding company. The bank was established in 1812 as the Citibank of New York and is headquartered in New York City, New York. The tagline of the bank is: "Let us get it done". It was the very first bank in the US that established its foreign department and foreign banking office in Buenos Aires, Argentina. At the present time Citibank is one of the top international banks. As a part of Citigroup, one of the largest companies in the world, Citibank provides a number of consumer and corporate banking services. The largest shareholder of Citibank is prince Al Waleed bin Talal of Saudi Arabia. According to the holdings, Citibank became the largest bank in the USA.

Citibank reviews and complaints

Citibank is ranked 305 out of 1556 in Banks category

Area Served

Worldwide, USA

Payment Methods

VISAMasterCard

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