Norfolk, Virginia
Not resolved
2.1
Details
0 comments

I checked my account on July 5, 2019 only to find that it was overdraft by $6. I then called to see why and they let me know that I was charged a service fee in the amount of $12 which over drafted my account.

I asked why I was charged a service fee when I was told the previous month that I would not be because I have direct deposit and a monthly bill coming out. I told it was because the bill that I had coming out every month was not linked through their app. Complete BS. I was then told I would not be assessed and overdraft fee if a deposit was made in 24 hours.

The next day I deposited $176 into the account to take it out of overdraft.

I paid my insurance and was left with $15 in the account. This morning 7/9/19 I wake up to see my account over drafted $19. Called to see why and was told they assessed me an overdraft fee of $34. I let the rep know what I was told and asked how it is even possible to give a positive account an over draft fee.

I was told that they could assess one before 24 hours on fee's they charge you with. So I was charged a 434 over draft fee for a $12 charge that they charged me with which put my positive balance into the negative. I was then told I may get another over draft fee for them over drafting my account. They are horrible and do things like this all of the time.

I will be opening another account today because I am sick of their predatory nature. Shame on you Citibank!

Product or Service Mentioned: Citibank Account.

Reason of review: Unwarranted Fee's.

Monetary Loss: $34.

Preferred solution: Full refund.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Citibank Reviews

  1. 128 reviews
  2. 34 reviews
  3. 8 reviews
  4. 2 reviews
  5. 3 reviews
Citibank reviews