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Citibank has introduced a new verification service for Business Accounts, meant to better 'Know Your Customer'

Using the US Government as reason, they want to update information - which is OK

After you answer an extensive questionnaire on the phone, you are supposed to pass more information, through encrypted e-mails

I have had difficulties in proceeding in this way and send 3 e-mails notifying them of my problem

The result: my account was blocked without any direct notification

I just found out when payments were no accepted and returned to me

Citibank will not take any responsibility for this - will not pay for late fees and business headaches

Their explanation: update needed for old accounts

This specific account was open 2 years ago, and no changes happened since then

Conclusion: I will close my personal account and my 2 Business accounts that I have with Citi

Citibank KYC = they really know how to kill their customers

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Oct 22.
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