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Citibank allowed a company called SV WAVE TECH in Fresno, California to steal $599.98. This company stated they were affiliated with Apple, and they were not.

Based on a letter that was full of lies, Citibank reversed a chargeback and blamed me for being inaccurate in my dealing with this company. I paid for lifetime technical support, and was given only 3 years support. Citibank refuses to do anything about this and says it is my fault for believing this company represented Apple Computer.

I filed a dispute claiming fraud, but I was informed it was not fraud because I gave them my credit card number. This is a shameful situation and Citibank has no customer support whatsoever.

Reason of review: Poor customer service.

Monetary Loss: $600.

Citibank Cons: Long wait times to speak to a representative, No customer support for fraudulent activity.

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citibank refuses to anything to help

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