Citibank Customer Care Reviews and Complaints
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Citibank - Very Bad service
The representatives wont even know what they are doing. I Have called them 4 times about the same issue and waited 1hr each and everytime they say it is resolved and it was never resolved. If the representatives of a company cannot fix the issues then who will? very bad service and very unsatified. No wonder why this not the top bank yet. I am closing my accounts.
Review
Service
Citibank Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
SEND LETTERS AND TWO CHECKS TO THIS BANK TO REACTIVATE MY ACCOUNT..THEY HAVE REFUSED TO HONOR MY REQUEST now my account will escheat to the state! OR CITIBANK WILL TAKE IT! I lost14,000 due to Citibank fraud, they couldn't send me the money in my account THEY WANT IT...
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1 comment
IF the money is being sent to the state, contact your local Attorney General for a list of unclaimed money. Follow the process and you should get your money.
Banks typically don't escheat funds until an account has been dormant for years.
However, companies can get fined for holding on to funds and may send them out quicker. At the end of the day, this is your fault for leaving money sitting in account and doing nothing with it.
Review
Service
Citibank Customer Care
Reason of review
Poor customer service
Citibank - No Manager for CitiGold Client!!!! Over 1 hour on call with representative
I am a U.S. citizen that lives most of the year in Brazil I called customer service with a simple question I have been one phone for over an hour and the last 20 minutes on hold to speak to a supervisor. The rep I am speaking to tells me there is no MANAGER AVAILABLE!!!! I called to quest the below official exchange rate exchanges that I am getting when I use cirus ATM in Brazil over the last 2 weeks. As a gold customer I am suppose to get a preferred rate and I am not even getting the official day rate I would like a return call from a supervisor If I do not answer immediately please call back voice service on my cell phone does not work therefore do not leave a message
Review
Service
Citibank Customer Care
Cons
- On phone still 1 hour and 20 mins issue not resolved
Reason of review
exchange rate i am getting atm withdrawal in brazil
Citibank - Horrible service
No one there is on the same page. I have talked to several reps on different occasions and always have been getting the run around. This week I'm done with Citibank. Rep informed me to deposit my check its instant, however they put a hold on it as it's a large amount. Talked to someone and they informed me 24 hours it would be cleared. Talked to another representative and they informed me it will me 3 days I will see a small portion released ($200) and then after the 5th day my full funds will be released to me. This doesn't make sense and has never happened before. This is ridiculous. Note to anyone, DO NOT DEPOSIT WITH THIS COMPANY!
1 comment
Review
Service
Citibank Customer Care
Called the bank to ask for my new account number so I can set up direct deposit the customer service rep named Kevin kept cutting me off mid sentence and was a total jerk ... if this is how a new customer who just signed up for an account gets treated then this bank is...
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3 comments
The banks absolutely mail your account details. Otherwise, how did you get a physical card?
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Review
Service
Citibank Customer Care
Reason of review
Poor customer service
I emailed them THREE times and each time i called them they said the did not receive the emails. i was transferred over and over again to more robots. Thank you for this way of releasing my frustration and thank you to all these great people for their comments. I stand...
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Review
Service
Citibank Customer Care
Reason of review
Poor customer service
I called Citibank on May 19 to request the PIN (which I had long forgotten because I have had no reason to need it til now) for my Diamond Preferred credit card. The automated menu option to request it said to allow 7 to 10 days to receive it. When I had not received...
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Review
Service
Citibank Customer Care
Cons
- Having to go through so many menu options
Reason of review
Order processing issue
Tried asking this woman some questions as it relates to my payments on my CITI/COSTCO CC she would not let me get a WORD EDGEWISE !kept going on and on ! my questions were very specific with regards to the payments made on my card on certain dates so as the statement...
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Review
Service
Citibank Customer Care
Reason of review
Poor customer service
I am disgusted with Citibank. I have been a customer for over 5 years and cannot believe the shabby treatment I have received. Back in December I submitted forms that were requested. I received a threatening letter in January that my account would be closed unless I...
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1 comment
I have had the same experience. it's part of their KYC program to avoid dealing with money laundering.
but they're not limiting the process, and they're harassing all their business customers. goodbye Citibank.
Review
Service
Citibank Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
They do not have any idea how does a credit works.Over billed. They have no idea why was i charged. I have a amount of XYZ and my purchases if i add up come to lesser amount than that is being reflected on my current statement. I paid my entire bill last time now they...
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Review
Service
Citibank Customer Care
Cons
- Them cheating customers
- Idiots
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
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Citibank is absolutely a ship of fools. I agree with your comments.
You can call and speak to customer service and get one answer, then come to the branch for the transaction you discussed...and get a completely different answer. Ask for the supervisor and yet again another answer.
Are they all untrained or just stupid? We are taking our account elsewhere - where people actually think on the job.