Product: Citibank Customer Care Clear all filters (47 of 47 reviews match)
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I called Citibank on May 19 to request the PIN (which I had long forgotten because I have had no reason to need it til now) for my Diamond Preferred credit card. The automated menu option to request it said to allow 7 to 10 days to receive it. When I had not received...
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3.0
Product
Citibank Customer Care
I didn't like
  • Having to go through so many menu options
#1269722
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Tried asking this woman some questions as it relates to my payments on my CITI/COSTCO CC she would not let me get a WORD EDGEWISE !kept going on and on ! my questions were very specific with regards to the payments made on my card on certain dates so as the statement...
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Product
Citibank Customer Care
#1205811
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I am disgusted with Citibank. I have been a customer for over 5 years and cannot believe the shabby treatment I have received. Back in December I submitted forms that were requested. I received a threatening letter in January that my account would be closed unless I...
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Anonymous
anon

I have had the same experience. it's part of their KYC program to avoid dealing with money laundering. but they're not limiting the process, and they're harassing all their bu...

Product
Citibank Customer Care
#1184844
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They do not have any idea how does a credit works.Over billed. They have no idea why was i charged. I have a amount of XYZ and my purchases if i add up come to lesser amount than that is being reflected on my current statement. I paid my entire bill last time now they...
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1.5
Product
Citibank Customer Care
I didn't like
  • Idiots
  • Them cheating customers
#1180977
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After calling to find out why my application for a credit card was declined, I was asked if I wanted to reopen the request.I said no and thanked the rep for their help. 10 minutes later I get an email saying I have been approved for the same credit card that was just...
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1.0
Product
Citibank Customer Care
I didn't like
  • Unapproved actions
#1175218
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You sent me a bogus offer of your new Simplicity card.It has a fake Inviation number. I spent 2 hrs being told by Customers Service to call 4 different phone numbers. They were lying also. I tried to get approved myself. You turned me down. I am angry because I have...
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1.0
Product
Citibank Customer Care
I didn't like
  • False inviation that i was approved for a new card
#1172419
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Citibank "manages" their accounts and they try to get you to pay twice for the same thing even when you have proof that the bill was paid. They also call to "remind" you that your payment is due days before is really due saying that "well, it might be late". Their...
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Product
Citibank Customer Care
#1171203
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DO NOT BANK or HOLD A CREDIT CARD FROM CITI BANK.This is my story as to why. I have been a card holder since 1990 without issue. I received a letter on Friday, July 17, 2017 explaining they have decided to end my account with no further explanation. I called the...
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Product
Citibank Customer Care
#1075420
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I got several credit card charges from unfair merchant and disputed it.The department opened the case and silently closed investigations. I found that in two weeks later after they closed. On my request they didn't provide any information and just saying they have...
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1.7
Product
Citibank Customer Care
#1030667
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What if a customer is unable to receive a phone call because of being in a foreign country? What then? Why can't Citibank grow up and join the big boys who know how to utilize email for emailing these codes? This is a very inconvenient and possibly dangerous practice...
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1.5
Product
Citibank Customer Care
#1021830
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