Citibank Citi Private Pass Credit Card Reviews

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We bought tickets from Live Nation through Citi Private Pass.Our tickets were deemed as 'used' at gate..they let us in to see who was in our seats. It was another couple who bought the exact same tickets with my name on it..on Stubhub. The codes were slightly different so it ruled out my email PDF being copied. We had no seats and Citi denied a refund, saying Ticketmaster said since concert was not cancelled..no refund. What? It was a canned...
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