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1.0

Decided to close my Citi checking. Had no transaction for months, nothing outstanding.

I began a Chat to close it but then decided "better to make a call and speak to person."

I closed the chat and then called Citi. incredibly, my account had been locked!

What nonsense it is this?

Now, they had to try and unlock it before I could close it and was on hold at least 15 minutes. Then I was transferred to another rep. who again put me on hold so she could lift the block.

But no, she couldn't...she needed to fill out a form and send it in in order to undo the block. Why the chat fool locked my account is anyone's guess.

You know, I live in Africa and I thought only there such bureaucratic stupidity is regularly exercised.

Now, I'll have to wait and see when and if the check actually arrives. Until then, I will not believe the process has been completed.

What an idiotic Citi banking system!

Reason of review: Bizarre account block.

Citibank Cons: Why my account was bizarrly locked.

Location: South Windsor, Connecticut

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