Citibank
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasI want to know why when my account was closed they're still $30 in my savings account
Check on fraud
Preferred solution: Full refund
Account compromised
My account was compromised so I called Citibank to block the payment. They sent me another debit within 24 hours.
As soon as I activated the card, the same company was trying to withdraw funds again. By the THIRD time a had to get another debit card for the same reason, I asked the customer service rep why they can't just BLOCK the company from trying to access my account. She said they cannot. My only alternative was to open a NEW Citibank account.
Which I did, but now I had to contact my auto pay, redo my direct deposit, and all kinds of things I had to go through. For the last two months, I've been with having issues with getting debit cards right, zelle access, zelle limits and other issues with them. I've been with Citibank for almost 30 years, it's a shame that loyalty does not go a long way with them.
Time to start looking for another bank. By the way, I heard Wells Fargo would have just blocked the company from trying to make false charges to my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
Preferred solution: No
This bank is trash!!!!!
User's recommendation: Arrowhead is 1st, Chase, Wells Fargo, Bank of America, first bank, Navy Federal etc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Franklin, North CarolinaAnnoyed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not agree upon their decision
- Great promotions
- Bad decisions
Preferred solution: Application approval
User's recommendation: Would not recommend
Unauthorized use of My Best Buy Visa Platinum Citibank Card
User's recommendation: Never ever do business with Citibank
Credit card application
- Very difficult to deal with
Preferred solution: Too get treated as a potential and deserving card holder. And not be tuned down because of an app. that is very difficult to understand.
User's recommendation: DO NOT TREAT POTENTIAL CUSTOMERS LIKE DIRT.
Credit card
Lost card
Because I can't get a person to speak with about my issue that hasn't been addressed by automation
- Double points
Preferred solution: Make a payment even though it’s not due
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Valley Village, CaliforniaI deposit a paycheck earlier today why is it not available yet?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service
Preferred solution: Apology
User's recommendation: I would say get a Chase credit card, a much better customer experience.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard application
Preferred solution: Hoping to clear myself ( that wasn't even my fault) with Citibank to be able to apply for a card in the future..
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