Citibank
Reviews and Complaints
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Verified Reviewer | Cleveland, OhioPoor customer service
User's recommendation: Choose another banking option
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norwalk, OhioNo refund of deposit on secured credit card
My boyfriend sent a $400 deposit to acquire a secured credit card from Citibank over 2 years ago, the original agreement stated the deposit would be refunded after 18m . He never went over the limit and made all his payments on time.
For the first year he paid off the entire balance every single month, even When it came time to refund the money they told him they would do another review in 12 more months and revisit refunding the deposit then we made a call to the company today to see if they could work with us on this issue and refund the money or at least lower the APR since he has been essentially paying outrageous interest (over 28%) on HIS OWN money for over 2 years now. In an attempt to improve his credit rating, to no avail. They refused to offer him any sort of explanation or budge at all on him having to wait another year to be reviewed.
This is ridiculous and these secured cards only keep people down and force them further into debt rather than help them improve their credit. Their customer service was extremely disappointing and the fact that this is even legal is appalling to me.
- Offered no cash back or any benefits
- Poor customer service and refusal to accommodate in any way
Preferred solution: A regular line of credit with a lower APR so that he can continue to work on his credit as he was an ideal customer to them
User's recommendation: Don’t get secured cards!
Não movimento mais a conta
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked more than 80K of our money
- Closing accounts with little explanation and slow response time
Preferred solution: Full refund
User's recommendation: Not this bank ever again for me!
Bait and reduce crfedit cards unfair unlawful credit repoerting and practise
- No pros
- Many sneaky underhanded
Preferred solution: 10,000 for credit damage
User's recommendation: DO NOT GET ANY CREDIT CARD THAT USES CITI BANK YOU WILL REGRET IT
Can’t download app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cannot complete your application form
Preferred solution: A decent format for applications.
Resolved: After 50 years + i can have satisfactory response to my account , i am in italy and cannot get to a branch
- Absolutely impossible t o get assistance in solving my issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe woman said she was going to connect me to a supervisor never did it left me hanging on the line I hung up awful service
Received a check written from your bank. Believe it to be a scam. Want to verify
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Taichung City, Taichung CityNo card
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZero customer service!
Nothing has changed since I complained to Citibank. I spoke to 4 people there, 2 of whom were “managers”.
None of them spoke clear English.I was told that 22.24% interest was the best rate around and lowest they could go.
However I have a 14.99% rate from KeyBank and a 17.24% from Citizens bank, both well under Citibank's “best” rate! I’m in the process of transferring my money to these other banks.
- Non us customer service reps
- High interest rates
Preferred solution: Price reduction
User's recommendation: RUN AWAY FROM THIS COMPANY!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScamming Filipino thugs holding my money hostage
- No pros
- Worst banking experience on earth
Preferred solution: Full refund
User's recommendation: Stay away from this worthless joke of a company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount access
My account has been blocked for over a month citi bank says they sent a letter welli waited ten buisness days and nothing then they say get another number and they can verify that way so i purchas a whole new phone and line just for them to turn around and say they cant verify that way and so they send a registerd letter ai wait10 more buisness days and nothing so i call and make sure they are sending it to the correct address just for themto tell me they cannot tell me the address but they will send another letter well if i have to wait ten days for a letter that they are sending to the wrong address i wont have a *** address for them to send it to .someone needs to unblock this account NOW i am at the end of my rope .if nothing is done about this by tomarrow im getting ahold of my local news station and a lawyer this is *** get your *** together.
Joseph Markillie
- No procedure or policy in place to help everyday americans
Preferred solution: Account access
User's recommendation: Try another bank
Why are there no communications prior to freezing the account?
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That $400 is a security deposit. Just like you pay if you rent an apartment.
You are not paying interest back on YOUR money. You are making payments in agreement with terms you agreed to. That includes interest if you carry a balance. Interest at a rate YOU agreed to.
And while 28% is outrageous, on $300 it is about $6.90 a month. You should have paid it off entirely for the 18 months.