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So almost 2 years ago, I opened a Best Buy Visa Citibank card. I used it for one main purchase and a few emergencies. I regularly made my payments on time. After about 6 months however, I stopped getting a bill through email and regular mail. this happened for 2-3...
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#1089355
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Recently purchased Canondale carbon fiber bike was leaned against motel wall (Eugene OR) when I went 15 feet away to get item from my car. Turned back to get bike 15-30 seconds later. Bike was gone. Citibank refused to reimburse me, saying the bike wasn't locked up!...
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neurodoc
neurodoc

Ok, how is it Citis fault your bike was stolen?

#1088863
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I am POA on my Aunt's accounts. My name is on her checks and I sign them. Still, I cannot move her funds into her checking to pay her Nursing Home bill. I had to overnight the 5th POA to NY. Two weeks later the second month bill bounces. They are going to bleed her...
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I didn't like
  • Refusal to deal with a poa
  • Them cheating customers
#1082187
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Citibank - Got scammed

Citibank
#1048660
1.0
Details
Received a call from an collection agency say i owe them money, so i set up a debit payment come to find out this company is a scam. So I called to make a dispute claim and just found out today they closed the dispute without even telling me. So I have to file an appeal to get my $650 back and Citi could careless about getting my money back.
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Customer service
Reliability

Rewards Program Review

Citibank
#986255
1.5
Details
I kept thinking I was missing something. This could not be for real. Sadly, I get it now...that this really is the worst rewards program I've ever seen. I hate that I have even had an account with Citibank. I've experienced all the same frustrations as everyone else has mentioned on here.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Citibank Customer Care Review

Citibank
#982322
I had an issue I attempted to have resolved by a supervisor, Damarif, who was extremely rude and unprofessional. I was told incredulous things by Damarif and no attempt was made to rectify my situation in any fashion. I asked to speak to another supervisor and she said no, and that I'd have to hang up and call back.
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Citibank Account Review

Citibank
#981305
My password failed and Citibank locked my account. I called customer service as I did 1.5 weeks prior to resolve the issue. I was met with deplorable customer service and a resolution that would take 2 days . I've been with city bank for 20 years and this may have been my last straw.
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opened a citi priority checking account bank over the phone for $50,000 which would pay a $500 bonus after 90 days.the bank took all the info after 5 months the refused to credit the $500 bonus since i didn't enroll in paperless statements and they did the enrollment...
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h.kitchener
h.kitchener

Like the public schools, "you are supposed to know" the requirements. Just take your business elsewhere.

1.0
I didn't like
  • Them cheating customers
#1075511
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DO NOT BANK or HOLD A CREDIT CARD FROM CITI BANK. This is my story as to why. I have been a card holder since 1990 without issue. I received a letter on Friday, July 17, 2017 explaining they have decided to end my account with no further explanation. I called the...
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#1075420
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Just a warning about Citibank, they will not protect you. I fell victim to internet fraud on a "free" product. I called and verbally cancelled the offer. Then 30 days later, I was billed again with no product shipped to me, out almost $200. After contacting Citibank,...
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#1066699
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Tonight I have spoken with India,Gatemala ,Colombia ,and I opened my account in Florida why should I speak to people that I cant even understand their english ,what is it you pay these people peanuts,so as its logical I would like to speak to an agent in the USA, thats...
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1.0
I didn't like
  • Business customer service
  • Poor service
#1059615
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Opened a Citi AA advantage card to get travel points. Told me to call them after completing online application. Why - them couldn't tell me after 30 minutes on the phone. Received card and activated it. Fraud unit - call us. Called them - no problem. Good to go. Tried...
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2.0
#1052700
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I got several credit card charges from unfair merchant and disputed it. The department opened the case and silently closed investigations. I found that in two weeks later after they closed. On my request they didn't provide any information and just saying they have...
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1.7
#1030667
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I accessed my account via secure VPN server. Next time I tried to access my account the web site refused to allow me to log in, instead it insisted that I receive a phone call w/ a validation code that I could then enter into the web-site. I had to call Customer Svce...
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1.5
#1021830
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