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I got several credit card charges from unfair merchant and disputed it. The department opened the case and silently closed investigations. I found that in two weeks later after they closed. On my request they didn't provide any information and just saying they have...
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1.7
#1030667
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I accessed my account via secure VPN server. Next time I tried to access my account the web site refused to allow me to log in, instead it insisted that I receive a phone call w/ a validation code that I could then enter into the web-site. I had to call Customer Svce...
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1.5
#1021830
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I an the legal agent in a power of attorney my grandomother signed, the power of attorney was notarized, yet the legal depatment at citi does not accept it and wants yet another document stating my grandmother was of sound mind when she signed it...her signature is on...
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2.8
#1008244
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Short Review for May 17, 2017, Pc_exchange_policy

Citibank
#1048660
1.0
Received a call from an collection agency say i owe them money, so i set up a debit payment come to find out this company is a scam. So I called to make a dispute claim and just found out today they closed the dispute without even telling me. So I have to file an appeal to get my $650 back and Citi could careless about getting my money back.
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Rewards Program Review

Citibank
#986255
1.5
I kept thinking I was missing something. This could not be for real. Sadly, I get it now...that this really is the worst rewards program I've ever seen. I hate that I have even had an account with Citibank. I've experienced all the same frustrations as everyone else has mentioned on here.
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Citibank Customer Care Review

Citibank
#982322
I had an issue I attempted to have resolved by a supervisor, Damarif, who was extremely rude and unprofessional. I was told incredulous things by Damarif and no attempt was made to rectify my situation in any fashion. I asked to speak to another supervisor and she said no, and that I'd have to hang up and call back.
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Citibank Account Review

Citibank
#981305
My password failed and Citibank locked my account. I called customer service as I did 1.5 weeks prior to resolve the issue. I was met with deplorable customer service and a resolution that would take 2 days . I've been with city bank for 20 years and this may have been my last straw.
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I would like to understand why citi bank maintain unfair hidden charges. I m using a citi credit card. Out of 40,000 INR pending payment, i have paid 30,000 before the due date and remaining 10,000 a week later after the due date. But citi charged me intrest @50% per...
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#1000874
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Got a letter in the mail for 0% interest on balance transfers, convenience checks & regular purchases for 21 months. Figured what the heck my credit is a little over 700 & me and my fiancé make good money combined. I applied for this card & got approved for a lousy...
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1.5
#996215
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Opened an account with Citibank with Minimum deposit of 15K back in July 16th. Maintained the funds for 6 months now, Citibank promised to gave promotional bonus 400 its been over 2 months when the criteria is Met. Still awaiting promotional bonus dollars. Filed a...
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1.0
I didn't like
  • Poor customer service
  • Total hassle to deal with
#993326
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I have never had to deal with such incompetence trying to keep my account up to date. It has even been difficult to even make a payment which I think they want so they can charge you a late fee. Never again will I deal with this companies unprofessional attitude. Also,...
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Anonymous
Patrick

Easy, close account !!

1.0
I didn't like
  • No procedure or policy in place to help everyday americans
#991821
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My wife get a letter from Citi Bank in it was two credit cards one addressed to her and the other to some guy. Both cards had the same serial number and security code. Did a little checking and found out the card was obtained via online application. Lucky we caught it...
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#988823
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I found an unauthorized charge on my account for something called "other debit". I tried to get more information on it from Citibank and they couldn't tell me what it was; just that it was done by their bank. I told them if they didn't know what it was, i wanted my...
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1.0
#987611
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Called to pay off the small amount on card. Found out I was 2 days late, and $37 late fee. 5 yr customer and no issues. Good faith call to pay bill, didn't expect any issue or any hassle. Instead, I was Not able to negotiate with the English as a 2nd language rep....
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Anonymous
Anonymous

I found out that even though someone in another country answers the phone, you may always ask for a representative in the United States. Unfortunately, we are making our 4th c...

1.8
#984777
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