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1.4 Based on 84 reviews
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I left Bank of America after many years (over 20) of relationship because their customer service (or lack off) has become non existent. I then move to Citibank about 10 year ago and now I am facing the same issue. It seems they have move their customer service call center outside of the US and now I get the usual script answers without any listening as to what my request is. I will be closing my Gold membership with them and move to another... Read more

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Citibank received a printed Western Union money order payment. When the money order machine printed the money order out, amounts and date printed out a little slanted and not exactly straight across. Citibank fraud department flagged the money order and accused me of "altering" it. I asked Citibank "Do you call Western Union to verify the money order is indeed good?"...Citibank policy-No! I called Western Union myself and the rep said they... Read more

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Mailed my payment four days prior to due date as usual but Citibank said they didn't receive it until two days after due date. Made hundreds of payments over the last 31 years but this one was "late" for some reason and they charged me $111.41 in interest. Called customer service to explain as it isn't the cash, it's the principle. Asked they remove the interest charge and was essentially told I was free to part ways with them after 31 years.... Read more

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  • From mobile
  • Sep 20
  • #922272

Citibank once again is overdrafting my account without my permission,citibank is not helping me.there overdrafting store purchases not our bills.either way we didn't ask for overdraft protection. IS THIS EVEN LEGAL FOR THEM TO HURT OUR INCOMING DEPOSITS.?GREEDY *** HOLES

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First of all, in plain English, Citibank sucks! They cancelled 2 credit cards for no reason. I was never late & never near my credit limit. I received 2 letters from them, 1 for each account stating they're exercising their rights, per the agreement, and cancelling my cards. When I called to ask why, I was told to write a letter. I am in good standing with all other credit cards & have a credit score in the mid 700's. After they cancelled me,... Read more

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Citibank is the worst bank I have ever dealt in my whole life. I filed a dispute with Citibank due to the moving company Interstate Relocation System, which made a disservice to me at all levels - I would need 4 pages to let you know how bad it was. Citibank handled the process absolutely poorly, and despite my persistence and detailed and dated documentation provided, they closed the case without even attempting to contact the moving company... Read more

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Omg if you cancel with a company on the 10th and they charge you on the 18th, you would think citi would be able to not make you responsible for that charge????? However, low and behold CITI sucks!!!! Citi is NOT for their consumer and have incompetent employees! Horrible closing my account and leaving Costco due to their relationship with CITI. Horrible Horrible Horrible who does this??????... Read more

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I have lost track of the times that Citibank declined my credit card until I call them because my purchases might be fraudulent. Target? Every time I visit my daughter in Ventura? Today was the last straw. I took my granddaughter to the movies at our local theater today and bought $10 worth of popcorn. I got a text, a call on my cell, a call on my home phone, an email and a voicemail on my home phone and cell. Here is the message: "As a... Read more

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The phone menu option is not user friendly and very hard to remember with each menu have long caption...It's easy to get lost. It's super hard to get someone to talk to to waive my annual fee. The phone menu option is not user friendly and very hard to remember with each menu have long caption...It's easy to get lost. It's super hard to get someone to talk to to waive my annual fee. The phone menu option is not user friendly and very hard to... Read more

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I went online to check my FICO score after I paid my card off. It automatically enrolled me in paperless statements, when I previously received them in the mail. When I used my card again I waited for a statement in the mail, but didn't receive one. I didn't realize I was late until the phone calls started. I explained the situation and was told they wouldn't lower my APR since they deemed the error my fault, and not theirs. Then they lied and... Read more

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