966 views
New Reviewer
84 comments

I am a Shell Mastercard customer with Citi. I have been having problems recently with the card being declined, although I still had over $1100 of available credit on the card. Yesterday (10/16) I tried using my Shell Mastercard to pay for a meal at a Big Boy restaurant, and it was declined. I then tried to use the card today (10/17) at a Big Lots; again it was declined.

I called Shell Mastercard; I was told that my account was closed because of something that was on my Equifax credit report. I pulled up all 3 credit reports; Equifax, ironically, was the only one of the 3 that still listed my Shell account as "open"; Experian and Trans Union listed the account as "closed at card issuer's request". What puzzles me is that I was never late with a payment, never went over my credit limit, and often paid above the minimum payment. Apparently, Citibank NA had a bad third quarter, and decided to use this "Equifax" excuse to close thousands of Shell Mastercard accounts.

I am not the only one complaining; others are complaining about declined cards and closed Shell Mastercard accounts as well. I certainly hope that Citi doesn't charge me overdraft fees or ask me to pay what I owe on the card in one lump sum. In that case, I do have another credit card to transfer the balance to, just in case. And my credit is still in excellent shape judging from my credit reports...everything is "paid as agreed". Citibank NA is doing a huge disservice by closing thousands of credit card accounts, most in good standing, without notice.

Location: Cleveland, Ohio

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I too had the same problem, and I am complaining to the following:

Judson Linville

CEO Citi Cards

1 Court Square

Long Island City, NY 11120

Fax 866-539-****

Guest

I too had the same problem, and I am complaining to the following:

Judson Linville

CEO Citi Cards

1 Court Square

Long Island City, NY 11120

Fax 866-539-****

Guest

CITI/Shell MC just closed my account with NO Notice... My line of credit was $5000.00 and my balance was just $44.45...

I was never late or over the limit...

In fact I paid the card every 2 weeks using online bill pay... I WILL NEVER DO BUSINESS WITH THEM AGAIN...

Guest

Shell just modified their rewards program to require $500/month in Shell fuel purchases to obtain a rebate, not practical for most drivers. They had previously cut their rebate on other purchases from 1% to 0.5%. I am a long-time customer, but this is no good for me.

Guest

all of you with "perfect" credit reports why don't you post a copy along with your complaint...there is a lot of bs posted on this site

Guest

My experience is two fold with those above: paid my bills on time all the time, excellent credit, claimed something came up on a credit report, first tried to jack up the interest rate, caught them goin from 9.24 to 16.94 and then when I disagreed with that in July 09, Oct 15, 2009, they turned and cancelled my account. I had a balance of app 3000 with a limit of 6900 due to unemployment and medical concerns. Anyway, glad to know it was nothing personal, or professional for that matter, just a sleezy operation trying to cover their butts.

Guest

Base on what were written, Citibank is insane: they broke the law, they close away good customers....

One thing for sure no business do that to prosper not to mention to survive.

The reality is bank is closing left and right due to law that force them to forgo fees and debts they they have to cut loose not only money loosing customers but also those likely to cause them money.

Of course, some perfectly good customers are declined. Don't complain, find another bank. Take your business elsewhere. If no bank want you, use cash, and forget the convenience of using card -- it is a service.

Guest

They closed my account because I did not agree with the new terms. They however never informed me my account was closed!

Guest

Citi closed my business card without notice today. It had a balance of $3500 on it and was not past due.

The recieve an online payment each week to cover the charges that are made on it.

Eqifax was the excuse. I've had the card for 8 years without being past due or over my limit.

Guest

They closed my account to with a $5K balance outstanding... This is a PERFECT way for them to NOT to get their money.

Federal law states that they have to give me 15 days notice if they are going to close the account, change the interest, or change the terms. Guess they don't understand FEDERAL laws.. See ya in court.

I WILL have the last laugh. 10 years of doing business down the tubes.

Guest

I have a Home Depot account through Citi Bank and I have made purchases within the last year that were "no payments, no interest for one year" to remondel my home. I am not supossed to start making payments until the end of September 2010.

However, being a good credit customer...over the last year I have paid almost the entire balance off even though I don't have to make any payments until September. So you can imagine my surprise when I got a letter in the mail from Citi Bank saying that they had closed my Home Depot card due to delinquencies on my Equifax report. Mind you.....my credit reflects nothing but EXCELLENT credit! I have never been late once on a single card.

So just to make sure that my nothing had been documented wrong on my credit, I pulled all three reports. Every single report reflected that I have never been late with anything and that I am in excellent standing with all of my creditors. I hope Citi Bank goes under and the credit person I talked to on the phone loses their job for being so rude to me! It should be illegal for a bank to cancel your credit with them if you are in not only good but excellent standing with them.

Credit services told me that if I though it was a mistake then I could reapply for another card, however, they could not reopen the one they had closed. Citi Bank is insane for even suggesting that.

They do not deserve my business and I WILL NEVER do business with them. I will make sure to give them the worst reviews possible wherever and whenever I can.

Guest

The same thing happened to me, I tried to use my card and it was declined. When I called to see why they gave me the same BS excuse about Equifax giving them new information so the cancelled the cards.

Both of my Citi cards Visa and MasterCard were closed, They told me my Visa was cancelled because Equifax gave them a new report that had delinquent credit information. So I freaked out and called Equafax and they said I have an excellent credit score with no negative credit information. On my Citi Visa Card my available credit was over 3,000 and I only had a balance of $31.00 when they closed the account.

I think they are cancelling all the cards with high available credit and low balances because they wonรขโ‚ฌโ„ขt make any money off them when they jack up the interest rates like they have been. And itรขโ‚ฌโ„ขs a liability because the available credit is so high and the bank is going under.

Guest

Count me in as well. These Citi Shell Mastercard clowns did the same thing to me.

I made a big payment to bring my account balance down, and within days my credit limit was also brought down.

Funny coincidence? So I called and cancelled the account with these disreputable clowns.

Guest

I just found this forum after searching Google to see if Citi was still issuing the Citi Shell Mastercard. They closed my account after 4 years and I never had a late payment with them.

As a matter of fact, I always paid off my balance each month and never went over my credit limit. The day it stopped working I called and the customer rep said they closed my account b/c my credit score did not meet their criteria. When I asked to speak with a manager he could not give me anymore information as to why they closed my account. I have NEVER been late on any payments with my loans or credit cards.

My Equifax score was a 788 at that time. I hope they have a loss in profit for the next decade!

Guest

Same thing. I had a Shell Master Card that was cancelled.

I don't hold this against Shell they are not the ones that did this I also have a Shell Gas credit card and it was not affected. It is purely citibank, who also by the way backs my shell gas card. They claimed it was based on a credit report but it couldn't have been because my credit had only improved after the issuance of the MC. They are idiots of the worst kind and will only suffer in the future because of it.

They dumped the people that were loyal to them and would have stuck with them for what, what do they have now? They should go out of business for all I care.

Guest

Although not a Citi specific issue...my Grandma died last Fall with her $30,000 US Bank 'guarded' trust (intended for her grandchildren)ravaged down to under $20,000 in a few short years. NOT as a result of the Market, but rather US Bank's 'maintenance fees'.

She was suffering with dimensia while US Bank stole money from her! I agree strongly that citizens should remove ALL saving funds and keep just enough in checking to cover bills.

This goes for ALL BIG BANKS! Also, Obama is on the right track by prohibiting Banks from being 'speculators' in the stock market and restrincting their activity to the business of LOANING!

Guest

I am yet another Shell Mastercard account holder who had the same thing happen. I am at least glad to see I was not the only one being targeted.

I actually found out because they didn't pay me a rebate. Once I questioned the rebate, they closed my account. They said because of a negative collection on Equifax, which was on there when they gave me the account in the first place. Major setback for my building credit history, and missing out on such a great deal from Shell.

I am definitely through with Citi as now I have first hand experience on how dirty they are. They still owe me the rebate, FYI.

Guest

I had the same thing happen to me and as far as I am concerned. I will get my high balance paid off whenever I do and as far as shopping and shell or using a citi card again.

It will not happen.

They lost out on my money. I will take my business to kwik trip or BP or other places and they can sit and spin.

Guest

I 've used Citi Shell Mastercard for 3 years. I used it for gas only averaging about $150 / month.

Suddenly they closed my account. The letter stated I have no loan information. That's right I have no loans. And I never had loans for the past 3 years I had this card.

This is ridiculous! My credit score is also near perfect at 780!

Guest

Would just like to throw my .02 in:

BofA skewed my credit score when they lowerd my available credit to my balance. This started the domino effect for me. Citi and Chase followed. I had a PERFECT credit score, until now. I am formally in bankruptcy.

With that, has anyone thought that it is the CREDIT SCORES that also figure out what you pay on INSURANCE. Car insurance isn't about how many accidents you've had, or how many tickets. Whether you've had a DUII or parking problems, neither is your homeowners insurance. I am now wondering JUST HOW MUCH MY INSURANCE will be next year because of this credit mess.

View more comments (64)

Citibank Reviews

  1. 290 reviews
  2. 67 reviews
  3. 20 reviews
  4. 10 reviews
  5. 10 reviews
Citibank reviews