Page 1 of 9
I am a Shell Mastercard customer with Citi. I have been having problems recently with the card being declined, although I still had over $1100 of available credit on the card. Yesterday (10/16) I tried using my Shell Mastercard to pay for a meal at a Big Boy restaurant, and it was declined. I then tried to use the card today (10/17) at a Big Lots; again it was declined?.I called Shell Mastercard; I was told that my account was closed because of something that was on my Equifax credit report:. I pulled up all 3 credit reports; Equifax, ironically, was the only one of the 3 that still listed my Shell account as "open"; Experian and Trans Union listed the account as "closed at card issuer's request"/. What puzzles me is that I was never late with a payment, never went over my credit limit, and often paid above the minimum payment|. Apparently, Citibank NA had a bad third quarter, and decided to use this "Equifax" excuse to close thousands of Shell Mastercard accounts/.
I am not the only one complaining; others are complaining about declined cards and closed Shell Mastercard accounts as well". I certainly hope that Citi doesn't charge me overdraft fees or ask me to pay what I owe on the card in one lump sum". In that case, I do have another credit card to transfer the balance to, just in case|. And my credit is still in excellent shape judging from my credit reports...everything is "paid as agreed". Citibank NA is doing a huge disservice by closing thousands of credit card accounts, most in good standing, without notice. 2ccff3e
 Comments (84) |
| 1. Written by Road Runner on July 13, 2011 I too had the same problem, and I am complaining to the following: Judson Linville CEO Citi Cards 1 Court Square Long Island City, NY 11120 Fax 866-539-4494 |
| 2. Written by Road Runner on July 13, 2011 I too had the same problem, and I am complaining to the following: Judson Linville CEO Citi Cards 1 Court Square Long Island City, NY 11120 Fax 866-539-4494 |
| 3. Written by DBP in VT on June 28, 2011 CITI/Shell MC just closed my account with NO Notice... My line of credit was $5000.00 and my balance was just $44.45... I was never late or over the limit... In fact I paid the card every 2 weeks using online bill pay... I WILL NEVER DO BUSINESS WITH THEM AGAIN... |
| 4. Written by Nick on June 25, 2011 Shell just modified their rewards program to require $500/month in Shell fuel purchases to obtain a rebate, not practical for most drivers. They had previously cut their rebate on other purchases from 1% to 0.5%. I am a long-time customer, but this is no good for me. |
| 5. Written by bob on November 17, 2010 all of you with "perfect" credit reports why don't you post a copy along with your complaint...there is a lot of bs posted on this site |
| 6. Written by Charlotte on November 8, 2010 My experience is two fold with those above: paid my bills on time all the time, excellent credit, claimed something came up on a credit report, first tried to jack up the interest rate, caught them goin from 9.24 to 16.94 and then when I disagreed with that in July 09, Oct 15, 2009, they turned and cancelled my account. I had a balance of app 3000 with a limit of 6900 due to unemployment and medical concerns. Anyway, glad to know it was nothing personal, or professional for that matter, just a sleezy operation trying to cover their butts. |
| 7. Written by icc_yy on September 22, 2010 Base on what were written, Citibank is insane: they broke the law, they close away good customers.... One thing for sure no business do that to prosper not to mention to survive. The reality is bank is closing left and right due to law that force them to forgo fees and debts they they have to cut loose not only money loosing customers but also those likely to cause them money. Of course, some perfectly good customers are declined. Don't complain, find another bank. Take your business elsewhere. If no bank want you, use cash, and forget the convenience of using card -- it is a service. |
| 8. Written by Snato on September 20, 2010 They closed my account because I did not agree with the new terms. They however never informed me my account was closed! |
| 9. Written by Citi Business Card Closed With on August 8, 2010 Citi closed my business card without notice today. It had a balance of $3500 on it and was not past due. The recieve an online payment each week to cover the charges that are made on it. Eqifax was the excuse. I've had the card for 8 years without being past due or over my limit. |
| 10. Written by john on July 15, 2010 They closed my account to with a $5K balance outstanding... This is a PERFECT way for them to NOT to get their money. Federal law states that they have to give me 15 days notice if they are going to close the account, change the interest, or change the terms. Guess they don't understand FEDERAL laws.. See ya in court. I WILL have the last laugh. 10 years of doing business down the tubes. |
 |
| Comments on Citi Shell Mastercard closed account without notice | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
