Citibank Complaints and Reviews

1.1
  • When they used to keep their word1 votes
  • Globality1 votes
  • Friendly personnel1 votes
  • Customer service3 votes
  • Customer sercive2 votes
  • Being insulted and humiliated2 votes
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  • Apr 23
  • Credit Cards
  • Sioux Falls, South Dakota
  • Brandsource Credit Card
  • 6
  • REVIEW RATING 5/5

Citibank sucks! I had a Shell and Exxon Mobil account for almost a year. I had no problems with these accounts up until recently. I used them responsibily and when I did either paid the entire balance or at the very least more than minimum. I recently applied for a Goodyear, Big O Tire and Brandsource accounts all of which I was approved for at mind you 28.99% APR. All of a sudden, I receive 2... Read more

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  • Apr 21
  • Credit Cards
  • Monomoy Island, Massachusetts
  • Credit Card
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

I have always paid a month ahead on this card as I carry a balance. In the month of March, I made two payments as I had some extra money.That should have been for March and April plus extra. I assumed all was well until I went to use the card. The message at the machine was the account was closed. When I got home I pulled up my account on line and it said I was late with my payment. I called the... Read more

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  • Apr 06
  • Service Centers and Customer Services
  • Springfield, Missouri
  • Roadside Assistance
  • 6
  • REVIEW RATING 4/5

As a card holder at the time, I was given the "perk" of having road side assistance along with other membership incentives. When my car broke down, I called to use their road side assistance. It took two hours before the customer service rep even got off the phone with me and submitted a ticket for a tow company to come get me. The tow company was only few miles down the road from me and got... Read more

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  • Apr 03
  • Credit Cards
  • New York, New York
  • Choice Card
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I had a Citi Choice Visa for over 20 years. It paid 2% cash back in January on all purchases made during the previous year. In March, I received a new Citi credit card in the mail, with the activation instructions. Without investigating, my partner activated it, and to my surprise they REPLACED my Choice card with a Diamond Preferred card with no cash back provision. I had earned $199 so far... Read more

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  • Apr 03
  • Credit Cards
  • Garden Grove, California
  • Debit Card
  • 17
  • REVIEW RATING 4/5

Citibank at 12221 Brookhurst in Garden Grove, Ca. I went in to get cash from my Debit card as I'd done a few times in recent past. To my surprise they refused. I asked why I'd had no problems getting cash in the past? She denied that possibility and all but called me a lire. I asked to speak with manager and was asked to take a seat. After 15 min, a woman claiming to be the manager showed up.... Read more

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  • Apr 01
  • Banks
  • 11
  • REVIEW RATING 4/5

Received 25 calls in 5 days from Citi-Bank the company that covers the home depot credit-card in Canada. I had a missed payment of $12.00. I had no idea that they were the ones calling me. They did not leave a message for me to contact them, instead they called my 25 times in 5 days this is harassment. In Canada they are allowed to call this many times. Just wanted to put it out there that... Read more

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  • Mar 31
  • Credit Cards
  • Staten Island, New York
  • Citibusiness Credit Card
  • 11
  • REVIEW RATING 3/5

Signed up for a Citibusiness credit card in June 2014. Got it, activated it and then signed up for online access. I used the Citibusiness web site to pay bill every month until March 2015, when I could no longer get online with my tried and true login and password. I called in and Citi had no record of me ever having online access. This is ridiculous--I even asked for credit limit boost via their... Read more

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  • Mar 29
  • Credit Cards
  • Collection Calls
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

I travelled for a period of time and accidentally missed my payment amount by $70. For this I received tons of phone calls, my credit limit was reduced and when I called, the reps were awful. This is probably the WORST credit card company I have worked with. I am going to ask my friends to close their accounts!! I travelled for a period of time and accidentally missed my payment amount by $70.... Read more

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  • From mobile
  • Citibank
  • Mar 27
  • by anonymous
  • #613846

How in the *** did you *** sell my account and to another bank without my *** permission- Add comment

  • Mar 21
  • Credit Cards
  • Credit Card
  • 20
  • REVIEW RATING 3/5

Similar issue happened to me. Last year July 2014, I booked a plane ticket on Expedia (about$2200), a screen popped up saying that if I apply for the expedia Citi Credit card I would enjoy a discount of $100 immediately, so I applied however Citi then said I would have to wait 10 days for the card to arrive and there was no mention, no $100 off was deducted from the $2200. I was in shock, I was... Read more

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