Citibank Complaints and Reviews

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Citibank
Main address: Citi Inquiries 78245 San Antonio TX
1-800-374-9700(Online Banking Support), , https://www.citibank.com/domain/contact/visitor_email/form.htm
  • 151 complaints
  • $330K claimed losses
  • $2.2K average
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  • 2 days ago
  • Advertisements and Cons
  • New York, New York
  • Checking Rewards
  • 9

Signed up for a promo - they never gave the points they said they would. They constantly blamed me and transferred me around until they finally said I was right but never paid. The made me call back 20 or more times to get nowhere for something that would have cost them nothing. They have no respect or regard for their customers. Liars and crooks, thieves and *** artists. We would have been... Read more

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  • 2 days ago
  • Banks
  • New York, New York
  • Citicard
  • 3

I signed up for a Citi credit card under a promotion to earn bonus 'thankyou' points. I had to spend $1,500.00 in 3 months. I did this - but a merchant I made some purchases at did not post a few of the transactions until 1 day - ONE DAY - late. Because of this Citi will not give me the points. Repeatedly I have been told that they do not control the vendors posting of purchases (as if I do?)... Read more

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  • Sep 24
  • Banks
  • Bengaluru, Karnataka
  • Wire Transfer
  • 5

I am going through the worst possible experience ever with Citibank India. I am running Pillar to Post since one month for a wire transfer that was done a month back! The money was received by citibank on August 29th and has not been remitted anywhere! I made a wire transfer of USD 637.10 from a etrade - a U.S. Bank on August 28th. On September 8th, when I contacted Citibank, the citiphone... Read more

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  • Sep 22
  • Banks
  • Late Payment Fee
  • 4

Yup, you read that right! ONE LATE PAYMENT (was two days late due to a holiday) and I was charged a late fee of $35.00 and my interest rate wen up 18%!!! Can you believe that??? For a payment that was 2 days late on an account that I have been late on ONCE since opening over 5 years ago! Citibank SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i can not understand how they can get away with stuff like... Read more

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  • Sep 18
  • Banks
  • Orlando, Florida
  • Interest Fees
  • 13

Was emailed a credit offer from Hilton Honors claiming I was a preferred customer. Applied w/ 0% for 18 months & no fees. I was prompted to call a 800# after filling out app. After verifying info they congratulated me on being excepted & told my card would arrive in 7-10 days. After returning from a trip I found my card in the mail. My 1st bill arrived a month later, $95 fee deductedfrom... Read more

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  • Sep 15
  • Banks
  • Monthly Fees
  • 2
  • 2
  • 11

Each and every month I get hit with both monthly fees and non ATM charges. Which according to Citibank's checking policy if I maintain 15k are wavied. To date I have been charged $537.00. Each month I have to call and challenge this they credit me back my monthly fees but I just noticed the ATM fees have not been credited back. I have been talking to Citibank about this for over a year and... Read more

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  • Sep 13
  • Banks
  • East Brunswick, New Jersey
  • Closing Account
  • 1
  • 1
  • 40

My family, citibank customers for 35 years, was handled in a disrespectful, unprofessional, and illegal manner. I attempted to close my mothers account when she passed in February 2014.. This money was needed for funeral expenses and other bills. I was told that a government lien was on the account and would not be payable. This was challenged that no monies were owed to the government and they... Read more

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  • Sep 05
  • Banks
  • Insurance Refusal
  • 11

Citibank refuses to release insurance money to contractor for work done. The contractor has put a mechanics lien on my house. In addition to this grief my husband died shortly after the work was completed and Citibank on and off refuses to talk to me about the account even though I have provided them documentation to show that I am co-owner of our home. Every phone call I make another person asks... Read more

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  • Aug 24
  • Banks
  • Card Cancellation
  • 22

I had a citibank card with Home Depot a couple years ago. I cancelled it because they sent my bill out late by mail TWICE. As in when it arrived, it was already past due. Guess who got a late fee? So when I got my siding done through Sears, I put it on a Sears card without checking who the vendor was. Spoiler alert: I am stuck with Citibank again. So this time around, I received my first... Read more

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  • Aug 18
  • Banks
  • California, United States
  • Checking Account
  • 43

Being a loyal customer for 11 years, and no complaints until about a year ago. However, I was depositing some cash from my retail business and writing checks to vendors and to my business partner. I guess my totally innocent mistake was to write a couple checks over $10K each. The dumb computer program in their Texas "compliance" department immediately flagged me as a dangerous money launderer.... Read more

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