Citibank Complaints and Reviews

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  • Customers like
    • Globality1
    • Politeness of staff1
    • When they used to keep their word1
  • Customers don't like
    • Customer service4
    • Being insulted and humiliated3
    • Disdain for middle class2

  • 1 day ago
  • Banks
  • New York, New York
  • 12

I have been cashing my check at this bank 401 W 42nd St, NY, NY 10036 for several years. The above teller is always looking like she hates her job every time I come in. Which I never usually have a problem with. However when you interfere with me getting my money, then that is a problem. I had a new teller who didn't understand how to cash my check. So I let her know that the teller next to her... Read more

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  • From mobile
  • Citibank
  • Aug 01
  • by anonymous
  • #675603

The city bank at 121 & Liberty in queens has the worst customer services, I have ever experience I spend 40 minutes in a line and when I finally when I get to the male Indian teller he was very very rude and non sense Add comment

  • Jul 24
  • Credit Cards
  • Perth, Western Australia
  • Citibank Autopay Payment Method
  • 43
  • REVIEW RATING 5/5

Dear Citibank US, I have just had the most excruciating customer service experience of the last 5 years at least (I won't over exaggerate and say life) although I'm sure this makes the top 5. I've just spent the last hour talking to about 6 different people, each one who only seemed to have a very specific set of skills for helping. I have been trying to set up AutoPay for a specific card via... Read more

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  • Jul 23
  • Credit Cards
  • Reno, Nevada
  • Citibank Global Client Banking
  • 8
  • REVIEW RATING 4/5

Paid for a trip to New Zealand after looking up cards and conditions on both of our credit cards. Citi states, No Foreign exchange fees. Yet when I charged the trip first thing they did, charged us fees. "Here is what it says from THIS web site. Traveling Abroad – Travel Overseas with Citi - Citibank https://online.citibank.com/US/JRS/pands/detail.do?ID... No foreign transaction fees for... Read more

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  • Jul 10
  • Credit Cards
  • Citibank Mastercard Account
  • 14
  • REVIEW RATING 3/5

My husband died and after having our MC Account for 26 YEARS, Citibank would not change the account to my name. He was the primary because Citibank does not allow a joint account. THEY TOLD ME I COULD APPLY FOR A CARD. I don't have 100 words to say about this Rediculous discriminatory policy. I suppose they would have had no problem collecting any unpaid balance from me if there had been a... Read more

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  • Jun 27
  • Banks
  • Mclean, Virginia
  • Deposit
  • 35
  • REVIEW RATING 4/5

Citibank 'misplaced' my money after I deposited and refused to help me resolve it until I contacted Consumer Financial Protection. I had taken days off to go to court, worked with the financial crimes division of the police, contacted numerous tv stations, newspaper, government agencies, etc. Their response to compensating me or giving me lost interest? You could have resolved this sooner. Here... Read more

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  • Jun 10
  • Banks
  • Fort Lauderdale, Florida
  • Teller Service
  • 17
  • REVIEW RATING 4/5

My Citibank branch at Federal Highway and Oakland Park Blvd. in Ft. Lauderdale, FL has all these idle bank officers either sitting on their hands at their desks or walking around with no apparent mission while one single teller waits on a line of customers from the edge of her counter all the way back to the front door. I have been at this branch five years and there have never been more than... Read more

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  • Jun 10
  • Credit Cards
  • Exxon Credit Card
  • 18
  • REVIEW RATING 4/5

I have had an Exxon account in great standing since GE Cap owned the paper. Always pay on time accross the board ... I have requested a CL increase every 15 months and ALWAYS been denied... If I hadn't had it for 9 years I would close. It is dragging my score due to the low 600 limit. Apparently they have mismanaged and been fined repeatedly, so much so that they still don't recognize customers... Read more

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  • Jun 04
  • Banks
  • El Cajon, California
  • Checking Account
  • 37
  • REVIEW RATING 5/5

To be fair, I never had a problem with Citibank for 15 plus years. Had checking and savings accounts with free checking, a mortgage, and a home equity line of credit for at least 10 years. Never missed a payment, usually paid more than the minimum, never had an overdraft. But it was like a switch was turned on to get rid of me as a customer a few months ago. First, there was suddenly a $25 a... Read more

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  • May 28
  • Credit Cards
  • Irvine, California
  • Credit Card
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

Recently,I went to Citibank to payoff my credit card balance which was $96.71 I gave the teller my bill stub and cash she said she needed my ID I thought weird but okay. Then she proceeded to say she also needed my social security number and occupation. At the point I'm getting upset she said she could not accept the payment without the information. I ask to speak with someone else. It was... Read more

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