Citibank Complaints and Reviews

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  • Customers like
    • Globality1
    • Friendly personnel1
    • When they used to keep their word1
  • Customers don't like
    • Customer service3
    • Being insulted and humiliated3
    • Disdain for middle class2

  • Jun 27
  • Banks
  • Mclean, Virginia
  • Deposit
  • 16
  • REVIEW RATING 4/5

Citibank 'misplaced' my money after I deposited and refused to help me resolve it until I contacted Consumer Financial Protection. I had taken days off to go to court, worked with the financial crimes division of the police, contacted numerous tv stations, newspaper, government agencies, etc. Their response to compensating me or giving me lost interest? You could have resolved this sooner. Here... Read more

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  • Jun 10
  • Banks
  • Fort Lauderdale, Florida
  • Teller Service
  • 13
  • REVIEW RATING 4/5

My Citibank branch at Federal Highway and Oakland Park Blvd. in Ft. Lauderdale, FL has all these idle bank officers either sitting on their hands at their desks or walking around with no apparent mission while one single teller waits on a line of customers from the edge of her counter all the way back to the front door. I have been at this branch five years and there have never been more than... Read more

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  • Jun 10
  • Credit Cards
  • Exxon Credit Card
  • 12
  • REVIEW RATING 4/5

I have had an Exxon account in great standing since GE Cap owned the paper. Always pay on time accross the board ... I have requested a CL increase every 15 months and ALWAYS been denied... If I hadn't had it for 9 years I would close. It is dragging my score due to the low 600 limit. Apparently they have mismanaged and been fined repeatedly, so much so that they still don't recognize customers... Read more

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  • Jun 04
  • Banks
  • El Cajon, California
  • Checking Account
  • 24
  • REVIEW RATING 5/5

To be fair, I never had a problem with Citibank for 15 plus years. Had checking and savings accounts with free checking, a mortgage, and a home equity line of credit for at least 10 years. Never missed a payment, usually paid more than the minimum, never had an overdraft. But it was like a switch was turned on to get rid of me as a customer a few months ago. First, there was suddenly a $25 a... Read more

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  • May 28
  • Credit Cards
  • Irvine, California
  • Credit Card
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

Recently,I went to Citibank to payoff my credit card balance which was $96.71 I gave the teller my bill stub and cash she said she needed my ID I thought weird but okay. Then she proceeded to say she also needed my social security number and occupation. At the point I'm getting upset she said she could not accept the payment without the information. I ask to speak with someone else. It was... Read more

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  • May 19
  • Credit Cards
  • Credit Card Cancellation
  • 21
  • REVIEW RATING 3/5

I have made 2 phone calls, 3 emails, online complaint & no one gets back to me. When I have called they say I have to put it in an email, which no one has responded to. No one has taken ownership or responsibility to follow up & get back to the consumer to help resolve the problem. I cancelled a credit card earlier in the year & the staff did everything they can to keep me as a... Read more

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  • May 16
  • Banks
  • Milpitas, California
  • Student Account
  • 10
  • REVIEW RATING 4/5

Hi, I went Citi bank thrice in Milpitas, CA. They are not opening student account. Every time they are telling to come next time. It is very hard to go bank. Really it is very frustrating. I don't know what is the reason behind this.They are doing with all the new students. Citi bank is such a big and reputed bank. They should co operate us. They need appointment. They are taking our numbers but... Read more

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  • Apr 23
  • Credit Cards
  • Sioux Falls, South Dakota
  • Brandsource Credit Card
  • 46
  • REVIEW RATING 5/5

Citibank sucks! I had a Shell and Exxon Mobil account for almost a year. I had no problems with these accounts up until recently. I used them responsibily and when I did either paid the entire balance or at the very least more than minimum. I recently applied for a Goodyear, Big O Tire and Brandsource accounts all of which I was approved for at mind you 28.99% APR. All of a sudden, I receive 2... Read more

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  • Apr 21
  • Credit Cards
  • Monomoy Island, Massachusetts
  • Credit Card
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

I have always paid a month ahead on this card as I carry a balance. In the month of March, I made two payments as I had some extra money.That should have been for March and April plus extra. I assumed all was well until I went to use the card. The message at the machine was the account was closed. When I got home I pulled up my account on line and it said I was late with my payment. I called the... Read more

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  • Apr 06
  • Service Centers and Customer Services
  • Springfield, Missouri
  • Roadside Assistance
  • 20
  • REVIEW RATING 4/5

As a card holder at the time, I was given the "perk" of having road side assistance along with other membership incentives. When my car broke down, I called to use their road side assistance. It took two hours before the customer service rep even got off the phone with me and submitted a ticket for a tow company to come get me. The tow company was only few miles down the road from me and got... Read more

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