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1.3 Based on 68 reviews
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Recently switched by Costco to cities bank. I am unable to use my visa attached to my paycheck/checkbook or my other visa debit card both through a credit union to pay my account...on one was told my address was incorrect on the other it doesn't exist..IT EXISTED WHEN I PAID AMERICAN EXPRESS. .so annoyed I'm closing the account..the supervisor says it closes COSTCO membership ALSO..GOOD CHOICE COSTCO Read more

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I am trying to dispute two erroneous charges. I submitted the disputes online last week. I called the number posted after submitting the disputes. I was told that they could see the disputes and there would be a temporary credit added while the disputes were investigated. This week, I still see no temporary credit, so I look online at the status of the disputes. It says no disputes found. I disputed them again, and looked at the status. No... Read more

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I visited the ValuePenguin website on June 20, 2016 to look for the best reward credit card. I selected the Citi ThankYou® Premier Card because of the following offer - "Earn 50,000 bonus ThankYou points after you spend $3,000 in the first 3 months - redeemable for $500 in gift cards, $625 for airfare." I was received immediate approval and received the credit card in the mail the following week. I could not find any mentioned of the bonus... Read more

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Citibank allowed a company called SV WAVE TECH in Fresno, California to steal $599.98. This company stated they were affiliated with Apple, and they were not. Based on a letter that was full of lies, Citibank reversed a chargeback and blamed me for being inaccurate in my dealing with this company. I paid for lifetime technical support, and was given only 3 years support. Citibank refuses to do anything about this and says it is my fault for... Read more

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After the initial transition on June the 20, 2016, I waited for a long time for the recipe of the new credit card. In the setting of not receiving the card, after a good deal of searching and hours of waiting on the telephone I reached a representative at CITI in early July. The woman with whom I spoke said the cards had been mailed to the wrong addressed and returned. Presumably the cards were sent to an address I have not used in over ten... Read more

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  • From mobile
  • Jul 16
  • #883514

We spent over an hour trying to get through to customer service on the phone and online with no success. Citibank customer service sucks!

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  • From mobile
  • Jul 13
  • #881758

Was trying to pay credit card bill and instead got rude teller!!! She didn't know what she was doing

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So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy.- now 21 Should I try another bank?(23) And i have to say 100 words! I am waiting for good service and am increasingly likely to go with a bank that provides better service(48). 19 minutes now-- good job citi. So far I have been waiting 16 minutes for a customer service rep to answer. They are all busy. Should I try another bank?(23) And i have to say... Read more

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Decided to close my Citi checking. Had no transaction for months, nothing outstanding. I began a Chat to close it but then decided "better to make a call and speak to person." I closed the chat and then called Citi. incredibly, my account had been locked! What nonsense it is this? Now, they had to try and unlock it before I could close it and was on hold at least 15 minutes. Then I was transferred to another rep. who again put me on hold so she... Read more

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Have had a credit card with Citi for 30 years, in that time I used the cards for hundreds of thousands of dollars of purchases. I am totally and completely unable to get anyone on any of their published customer service numbers to report what fear in a compromise of my account. I tried for three days, at all times of the day and night, but I get disconnected after being told they are experiencing an unusually high call volume. A few minutes... Read more

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