Submit ›
or
1.3 Based on 75 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Access of customer support through web site 3
    • Customer service people are usually nice 2
    • When they used to keep their word 2
  • Customers don't like
    • Customer service 9
    • Unhelpfullness 6
    • Customer sercive 5

Hi, I had received a ready credit facility and credit card from citibank in 2007. For 11 months the payment was taken as per instructions on my account, however after that they deducted thrice the minimum amount. When contacted their customer services, declined to close the same in spite of repeated attempts. Due to bank not co operating I was forced to quit the job in order to change my salary account. Bank never helped in spite of numerous... Read more

Was this review helpful? 0 0

So please allow me to vent. I have spoken to 5 people at the credit card department to find out why my charge to pay for my son't rehearsal dinner was declined when I had over 5 times the amount of the transaction available under my credit limit. As you can imagine this was quite embarrassing. Fortunately we had another card with us that could handle the amount as well but had we not can you imagine the dismay. I had started using my... Read more

Was this review helpful? 0 0
  • From mobile
  • Aug 11
  • #899036

The worst! They make it hard to do business. $1000 limit check deposit on mobile banking. Customer service and policies horrible. They should just tell people to go into the bank for everything. It's 2016 Citibank!

Add comment

A wire transfer was operated out of the agency with the assurance that it would be successful since my previous attempt online was not. After 8 days, the money had not reached my daughter in Spain who is in dire need of the funds. when myspouse (co owner of the account) approached the manager, her response was "call customer service or cancel the transaction". the whole point of paying an addition fee for having the bank staff do the... Read more

Was this review helpful? 0 0

I've had a Citi AAdvantage card for eight months. I pay the balance in full every month and have never had a problem. I like getting the AA mileage rewards. Now I'm starting a business and need a separate business credit account. So I called Citi and spoke to a guy in the Philippines who was polite to the point of being annoying. He kept me on the phone for an hour (yes, a full hour!) while going through the application process, then... Read more

Was this review helpful? 0 0

Made a HUGE payment to my Citi Thank you card last month and Citi decides they don't like that I cut the balance in half, so they decreased my credit card balance! I get a letter in the mail "after reviewing your account, you debt to income ratio blah, blah." Citi failed to realize I just bought a home a few months ago, so yeah the ratio was gonna "be off." I didn't even bother calling, it was just the last and final nail in the coffin. I'll pay... Read more

Was this review helpful? 0 0

I've had nothing but problems since Costco switched to Citibank VISA. The card had to be reissued, then I couldn't reach my account on line, after setting it up, for a week after setting it up. When I waited 45 min. on the phone to reset it, I never received a "code" from Citibank to reset the password. I called again (another 25 min. wait) and was told there is a 24 hr lock every time you make multiple attempts. He canceled out my... Read more

Was this review helpful? 0 0
  • From mobile
  • Aug 09
  • #897253

worst customer service! i never sign up for this card, but had to deal with it because costco transferred my account

Add comment

I have sent payments to Citi Bank for my Citi Double Cash MasterCard on four separate occasions and they always loose them, don't post on time or states they didn't receive them to find out later that it was in their office the whole time . This is the worst company to deal with . The Reps lie all the time and promises that the problem will be addressed and never is. They add late fees and interest when it is clearly their fault for not posting... Read more

Was this review helpful? 0 0

Citibank and bloomingdales reward card does not seem to be a good combination. Some of the their current tactics are dispicable. For example, mysterious fees simply labeled "fee charge". Like what does that mean?...In addition, there are times when I pay my full balance but have this tiny $2 charge left on my card, which they do not want you to notice, so that you can incur late charges. These tactics are outright deceptive and really... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Citibank.
Filing a new complaint about
×