Citibank Complaints and Reviews

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  • Customers like
    • Globality1
    • Friendly personnel1
    • When they used to keep their word1
  • Customers don't like
    • Customer service3
    • Being insulted and humiliated3
    • Disdain for middle class2

  • May 19
  • Credit Cards
  • Credit Card Cancellation
  • 8
  • REVIEW RATING 3/5

I have made 2 phone calls, 3 emails, online complaint & no one gets back to me. When I have called they say I have to put it in an email, which no one has responded to. No one has taken ownership or responsibility to follow up & get back to the consumer to help resolve the problem. I cancelled a credit card earlier in the year & the staff did everything they can to keep me as a... Read more

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  • May 16
  • Banks
  • Milpitas, California
  • Student Account
  • 5
  • REVIEW RATING 4/5

Hi, I went Citi bank thrice in Milpitas, CA. They are not opening student account. Every time they are telling to come next time. It is very hard to go bank. Really it is very frustrating. I don't know what is the reason behind this.They are doing with all the new students. Citi bank is such a big and reputed bank. They should co operate us. They need appointment. They are taking our numbers but... Read more

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  • Apr 23
  • Credit Cards
  • Sioux Falls, South Dakota
  • Brandsource Credit Card
  • 29
  • REVIEW RATING 5/5

Citibank sucks! I had a Shell and Exxon Mobil account for almost a year. I had no problems with these accounts up until recently. I used them responsibily and when I did either paid the entire balance or at the very least more than minimum. I recently applied for a Goodyear, Big O Tire and Brandsource accounts all of which I was approved for at mind you 28.99% APR. All of a sudden, I receive 2... Read more

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  • Apr 21
  • Credit Cards
  • Monomoy Island, Massachusetts
  • Credit Card
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

I have always paid a month ahead on this card as I carry a balance. In the month of March, I made two payments as I had some extra money.That should have been for March and April plus extra. I assumed all was well until I went to use the card. The message at the machine was the account was closed. When I got home I pulled up my account on line and it said I was late with my payment. I called the... Read more

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  • Apr 06
  • Service Centers and Customer Services
  • Springfield, Missouri
  • Roadside Assistance
  • 12
  • REVIEW RATING 4/5

As a card holder at the time, I was given the "perk" of having road side assistance along with other membership incentives. When my car broke down, I called to use their road side assistance. It took two hours before the customer service rep even got off the phone with me and submitted a ticket for a tow company to come get me. The tow company was only few miles down the road from me and got... Read more

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  • Apr 03
  • Credit Cards
  • New York, New York
  • Choice Card
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

I had a Citi Choice Visa for over 20 years. It paid 2% cash back in January on all purchases made during the previous year. In March, I received a new Citi credit card in the mail, with the activation instructions. Without investigating, my partner activated it, and to my surprise they REPLACED my Choice card with a Diamond Preferred card with no cash back provision. I had earned $199 so far... Read more

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  • Apr 03
  • Credit Cards
  • Garden Grove, California
  • Debit Card
  • 22
  • REVIEW RATING 4/5

Citibank at 12221 Brookhurst in Garden Grove, Ca. I went in to get cash from my Debit card as I'd done a few times in recent past. To my surprise they refused. I asked why I'd had no problems getting cash in the past? She denied that possibility and all but called me a lire. I asked to speak with manager and was asked to take a seat. After 15 min, a woman claiming to be the manager showed up.... Read more

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  • Apr 01
  • Banks
  • 15
  • REVIEW RATING 4/5

Received 25 calls in 5 days from Citi-Bank the company that covers the home depot credit-card in Canada. I had a missed payment of $12.00. I had no idea that they were the ones calling me. They did not leave a message for me to contact them, instead they called my 25 times in 5 days this is harassment. In Canada they are allowed to call this many times. Just wanted to put it out there that... Read more

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  • Mar 31
  • Credit Cards
  • Staten Island, New York
  • Citibusiness Credit Card
  • 13
  • REVIEW RATING 3/5

Signed up for a Citibusiness credit card in June 2014. Got it, activated it and then signed up for online access. I used the Citibusiness web site to pay bill every month until March 2015, when I could no longer get online with my tried and true login and password. I called in and Citi had no record of me ever having online access. This is ridiculous--I even asked for credit limit boost via their... Read more

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  • Mar 29
  • Credit Cards
  • Collection Calls
  • 1
  • 1
  • 18
  • REVIEW RATING 3/5

I travelled for a period of time and accidentally missed my payment amount by $70. For this I received tons of phone calls, my credit limit was reduced and when I called, the reps were awful. This is probably the WORST credit card company I have worked with. I am going to ask my friends to close their accounts!! I travelled for a period of time and accidentally missed my payment amount by $70.... Read more

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